Esthefany Caminero
Waterbury,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
5
5
years of professional experience
Work History
Collections Specialist (Construction)
Servpro
10.2023 - Current
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
LOAN COUNSOLER COLLECTION
PLANET HOME LENDING
04.2022 - 09.2023
- Worked with underwriters to fix application problems and resolve issues
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Reviewed loan and foreclosure documents and verified for accuracy
- Identified and researched any discrepancies in financial documents.
CREDIT AND COLLECTION SPECIALIST
TORRCO
01.2021 - 12.2021
- Used skip tracing and other techniques to locate debtors
- Worked in call center environment handling manual and automatically dialed outbound calls
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
COORDINATIOR AND BILLING SPECIALIST
HEARTH TO HEARTH
01.2019 - 10.2020
- Researched and resolved billing discrepancies to enable accurate billing
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
- Monitored customer accounts to identify and rectify billing issues
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Education
ASSOCIATE DEGREE IN ACCOUNTING: ACCOUNTING -
NATIONAL UNIVERSITY COLLEGUE
05.2015
Skills
- Skip Tracing Debtors
- Customer Accounts Management
- Past Due Account Management
- Microsoft Office
- Payment Arrangements
- Payoff Planning
- Loan Portfolio Monitoring
- Invoice Preparation
- Performance Strategies
- Knowledge of VA Loan Process
- Collections Proficiency
- Quickbooks
Languages
Spanish
Native or Bilingual
Timeline
Collections Specialist (Construction)
Servpro
10.2023 - Current
LOAN COUNSOLER COLLECTION
PLANET HOME LENDING
04.2022 - 09.2023
CREDIT AND COLLECTION SPECIALIST
TORRCO
01.2021 - 12.2021
COORDINATIOR AND BILLING SPECIALIST
HEARTH TO HEARTH
01.2019 - 10.2020
ASSOCIATE DEGREE IN ACCOUNTING: ACCOUNTING -
NATIONAL UNIVERSITY COLLEGUE