Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viridiana Negrete

Saginaw,TX

Summary

Dedicated Senior Collector with over 7 years of experience, has honed the skills necessary to excel in accounts receivable and collections processes. Whether it's reaching out to corporate and contract account holders over the phone, through mail or via email, adept at creating communication that is both effective and persuasive. With a keen eye for detail, excels at resolving collection issues, adjusting accounts, and correcting discrepancies, disputes or short payments. Understanding that managing collections is a critical component for any thriving organization. Takes pride in providing exceptional service that aligns with the top-tier expectations of every client.

Overview

25
25
years of professional experience

Work History

Accounts Receivable Specialist

Menzies Aviation
07.2023 - Current
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
  • Prepared and mailed invoices, statement of accounts to customers, processed payments, and documented account updates.
  • responsible for monitoring and managing accounts and billing, and following up with any customer or supplier with outstanding payments.
  • Communicate discrepancies to management team, identify slow-paying customers, and recommend collection candidates
  • Assist in streamlining the accounts receivable process by identifying areas for performance improvement
  • Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts.
  • Support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts for Canadian Cargo accounts.
  • Uploading monthly invoicing to designated billing portals. (Ariba, Coupa, Tradeshift, InvoiceWorks)

Senior Collector

RS Americas Inc.
04.2018 - 06.2023
  • Maximize recoveries and minimize losses by collecting overdue accounts in a timely fashion.
  • Streamline manual processes for easier tracking of payments and updates.
  • Compiled and analyzed data for review by senior management of account to easily view collection performance in real time.
  • Establish better customer relationships & improved communication with flexible payment plans.
  • Improve the efficiency of workflows with detailed reports and analytics on accounts receivable.
  • Accurately identify and pursue high-risk debtors to ensure collection of debts.
  • Streamline the process of identifying aged accounts with a sophisticated algorithm.
  • Prioritize accounts owed and improve actionable rates so collection can happen faster.
  • Generate comprehensive reports and analytics for upper management to monitor progress in debt resolution.
  • Find debtors quickly and efficiently with effective skip tracing techniques.
  • Track down hard-to-find debtors using a comprehensive search process.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Achieve performance goals on consistent basis.
  • Streamline communication between departments by effortlessly entering and storing client details.
  • Make team collaboration efficient with a shared view of client information.
  • Maintained high volume of calls, and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Research refund requests, identify misapplied payments, unapplied payments, overpayments, short payments, tax issues, and take necessary action for account reconciliation.

Warehouse Associate Order Processor

Allied Electronics and Automation
01.2016 - 04.2018
  • Accurately process orders for maximum customer satisfaction.
  • Ensure each order is processed quickly and efficiently.
  • Maintain ample stock levels to prevent loss of sales from not being able to fulfill orders.
  • Quickly adapt to new technology and processes for constant improvement.
  • Utilize robust quality procedures to ensure production targets are achieved.

Warehouse Operator

Dillard's Incorporated
02.2001 - 01.2013
  • Streamline the process of sorting clothes, picking, packing and distributing merchandise.
  • Increase efficiency with fast and precise pick-up and delivery of goods.
  • Minimize inventory loss with smart tracking technology.
  • Improve customer service with accurate order fulfillment.

Data Entry Clerk

Smith Personnel
01.2010 - 06.2010
  • Automate data entry for increased accuracy and time savings.
  • Streamline trailer management processes with an all-in-one trucking software.
  • Save money on long-term costs by reducing the need for manual labor hours.
  • Get real-time alerts to stay on top of incoming/outgoing delivery notifications.

Education

High School -

Diamond Hill Jarvis High School
Fort Worth, TX
06.2001

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Tarrant County College
Fort Worth, TX
08.2008

Skills

  • 7 Years Collections Experience
  • Accounts receivable
  • Account reconciliation
  • Data inputting
  • Credit and collections
  • Investigative research
  • Payment negotiations
  • Customer service support
  • Dispute resolution
  • Statement preparation
  • Microsoft Office- Excel, Word, Outlook
  • SAP
  • Typing 10 Key
  • Receivables Intelligence Software
  • Five9 I-Cloud Phone Software
  • Strong Computational Skills
  • Strong Communication Skills
  • Bilingual - English/Spanish
  • Multitasking Several System
  • Software
  • Data Collection Processes
  • Locating Debtors
  • AR Aging Reports
  • Client Support
  • Delinquent Account Notification
  • Customer Account Review
  • History Research
  • Call Center Processes
  • Updating Customer Accounts
  • Performance Strategies
  • Persuasion Strategies
  • Autodialing Systems
  • Accounts Payable and Accounts Receivable
  • Correspondence Writing
  • Payment Acceptance
  • Customer Research
  • Managing Delinquent Accounts
  • Persuasive Negotiations
  • Skip Tracing Debtors
  • Analytical and Critical Thinking
  • Customer Notifications
  • Past Due Procedures
  • Negotiation
  • Collection Calls
  • Statement Issuing
  • Overdue Balance Detection

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Accounts Receivable Specialist

Menzies Aviation
07.2023 - Current

Senior Collector

RS Americas Inc.
04.2018 - 06.2023

Warehouse Associate Order Processor

Allied Electronics and Automation
01.2016 - 04.2018

Data Entry Clerk

Smith Personnel
01.2010 - 06.2010

Warehouse Operator

Dillard's Incorporated
02.2001 - 01.2013

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Tarrant County College

High School -

Diamond Hill Jarvis High School

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Viridiana Negrete