Esthela Guaman
HealthPartners
Minneapolis,MN
1
Language
1
Certification
12
years of professional experience
Hardworking Health Unit Coordinator brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Work History
Patient Service Representative
1 Year 10 Months- Collaborated with healthcare providers to streamline communication and improve patient care experiences.
- Educated patients on product usage and clinical procedures, fostering adherence to treatment plans.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
Health Unit Coordinator
5 Years 10 Months- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Receptionist
2 Months- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
Education
AAS - Health Sciences
High School Diploma
High School Diploma
Skills
Critical Thinking
Administrative Tasks
Organization and Time Management
Problem Solving
BLS Certified
Planning and Coordination
Multitasking abilities
Computer skills
Customer Service
Appointment Scheduling
Certification
- BLS - Basic Life Support
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Tactile Medical
10.2024 - CurrentRead More
Health Unit Coordinator
HealthPartners
10.2020 - CurrentRead More
Medical Receptionist
IESS
07.2014 - 09.2014Read More
Hennepin Technical College
AAS from Health Sciences
Read More
El Colegio Charter School
High School Diploma
Read More
Federico Gonzalez Suarez
High School Diploma
Read More