Esthela Miguel

* Managed high volumes of cash, credit, and gift card transactions, ensuring accurate cash drawer balances at the end of each shift.

* Enhanced sales performance by implementing strategic visual merchandising and optimizing store layouts.

* Trained new sales associates on company policies, sales techniques, and customer service best practices to help them reach their full potential.

* Upheld the company's visual merchandising standards through regular housekeeping and adherence to planograms.

• Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
• Made cold calls per day resulting in client base growth
• Implemented targeted cold-calling strategies that led to an increase in qualified leads generated per day.
• Conducted outbound phone calls daily to reach potential clients and market products and services.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Developed process controls and metrics for daily management of call center.
• Enhanced team performance with consistent coaching, feedback, and development opportunities.