Esther Acevedo Mota
Orlando
Summary
Reliable, bilingual (English/Spanish) professional with a strong background in customer service, sales, and administrative support. Skilled in multitasking, building positive tenant relations, and creating a welcoming environment. Eager to bring excellent communication and organizational skills to a leasing consultant or office support role.
Overview
6
6
years of professional experience
Work History
Lead Ramp Agent
Quantem Aviation Services
Orlando
07.2022 - Current
- Worked in a fast-paced airport setting, handling luggage and communicating with airline personnel.
- Demonstrated attention to detail and strong team coordination.
- Coordinated ramp operations to ensure timely aircraft turnaround.
- Supervised team members to maintain safety and efficiency standards.
- Assisted in training new staff on ramp procedures and best practices.
- Implemented procedures for loading and unloading cargo safely and efficiently.
Retail Sales Representative
Metro by T-Mobile
Kissimmee
06.2023 - 04.2025
- Assisted customers with new accounts, billing, and device upgrades.
- Maintained a clean and welcoming store environment.
- Handled daily reports, inventory, and customer documentation.
Chocolatier Assistant
Chocolate at Orchid Bay
Orlando
06.2019 - 01.2021
- Created custom chocolate products based on client needs.
- Delivered excellent customer service and maintained food safety standards.
Education
Business Administration Studies -
Florida Technical College
07.2025
Baking and Pastry Arts Diploma -
Florida Technical College
01.2020
High School Diploma -
Editeco
Dominican Republic01.2015
Skills
- Bilingual: English & Spanish
- Customer Service & Sales
- Professional Communication
- Detail-Oriented & Organized
- Office Software: Microsoft Office, Google Docs
- Team Player & Fast Learner
- Customer service
- Food safety standards
- Quality control
- Effective communication
- Employee training
- Load planning
- Ramp operations management
- Airport security regulations
- Aircraft marshalling
Timeline
Retail Sales Representative
Metro by T-Mobile
06.2023 - 04.2025
Lead Ramp Agent
Quantem Aviation Services
07.2022 - Current
Chocolatier Assistant
Chocolate at Orchid Bay
06.2019 - 01.2021
Business Administration Studies -
Florida Technical College
Baking and Pastry Arts Diploma -
Florida Technical College
High School Diploma -
Editeco