Pedro Ventura
Brooklyn
Summary
Experienced in aircraft handling procedures, ground support equipment operation, strict safety compliance within FAA-regulated environments; bringing valuable hands-on experience in aircraft handling and turnaround processes. Proven track record of supporting team efforts and ensuring timely and safe operations. Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members. Currently pursuing Aircraft Maintenance Technology with long-term goals of becoming a certified A&P Technician.
Overview
15
15
years of professional experience
Work History
Customer Operations / Ramp Agent
American Airlines
New York, NY
10.2021 - Current
- Maintain situational awareness in high-traffic, safety-sensitive environments.
- Load and unload baggage and cargo following weight distribution guidelines.
- Coordinated aircraft arrivals and departures to ensure efficient turnaround times.
- Conduct safety inspections of ramp equipment and surrounding work areas.
- Operate ground support equipment including Trepel loader/K-loader and pushback tractors.
- Collaborated with team members to maintain effective communication during peak operations.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Perform aircraft ground handling operations in compliance with FAA and airline safety regulations.
- Marshal aircraft and assist with pushback and gate positioning procedures.
Sales Associate / Stock Associate
Finish Line
Queens, NY, USA
07.2016 - 04.2022
- Greeted customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operated cash registers, managing financial transactions, and balancing drawers.
- Delivered exceptional customer service to enhance shopping experience and build loyalty.
- Maintained knowledge of current promotions and product features to assist customers effectively.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of products.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assists in unloading shipments to the store, factory, or warehouse.
- Checks items received against shipping invoice to ensure the shipment is accurate.
- Organizes inventory in the stockroom.
Youth Organizer
El Puente Bushwick Center
Brooklyn, NY, USA
07.2011 - 08.2013
- Contributed to community board meetings, working with key members to develop solutions.
- Facilitated neighborhood resource events for children ranging in age from 4 to 12 years old.
- Strong interest in social justice issues;
- Desire to empower the Asian American community;
- Exceptional interpersonal and communication skills;
- Strong organizational skills and independence, requiring minimal supervision;
Education
Criminal Justice -
LaGuardia Community College
Long Island City, NY09-2018
High School Diploma - undefined
Bushwick Leaders High School
Brooklyn, NY06-2014
Skills
- Aircraft Ground Handling Procedures
- Ground Support Equipment Operation
- Aviation Safety & Regulatory Compliance
- Equipment Inspection & safety Checks
- Team collaboration in high-pressure environments
- Inventory & logistics Coordination
- Bilingual: English & Spanish
- Microsoft Office Suite (Word, Excel, Outlook, Powerpoint
Personal Information
Driving License: Valid NY state driver's license
Timeline
Customer Operations / Ramp Agent
American Airlines
10.2021 - Current
Sales Associate / Stock Associate
Finish Line
07.2016 - 04.2022
Youth Organizer
El Puente Bushwick Center
07.2011 - 08.2013
High School Diploma - undefined
Bushwick Leaders High School
Criminal Justice -
LaGuardia Community College