Esther Ayala
Summary
Dedicated support professional with extensive experience in delivering personalized care, effective communication, and innovative problem-solving. Recognized for exceptional flexibility and reliability, adapting seamlessly to evolving needs while maintaining a high standard of service. Proven track record in creating and nurturing a positive, supportive environment, leveraging strong interpersonal skills to build meaningful relationships.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Direct Support Professional
Akahina Home Care
Temecula, CA
01.2023 - 12.2025
- Developed and implemented personalized care plans tailored to individual needs and preferences.
- Assisted individuals with daily living activities, fostering independence and enhancing quality of life.
- Collaborated with healthcare professionals to provide comprehensive care, addressing physical and emotional needs.
Supervisor
CVS Pharmacy Health
Northridge, CA
04.2018 - 08.2024
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
Lead Medical Biller
Ambiance Medical Transportation
Sun Valley, CA
08.2017 - 04.2023
- Oversaw billing operations, ensuring compliance with regulations and industry standards.
- Analyzed billing data to identify trends, discrepancies, and opportunities for revenue enhancement.
- Trained and mentored staff on best practices in medical coding and billing procedures.
Gallery Manager
Timothy Oulton
Paramus, NJ
06.2013 - 07.2017
- Oversaw budget management, optimizing resource allocation for events and exhibitions while maintaining financial health.
- Led team of staff and volunteers, providing training and mentorship to enhance operational efficiency and service quality.
- Managed gallery operations, ensuring a smooth and efficient visitor experience.
Education
Certificate - CRIMINAL JUSTICE
UEI
05.2009 - 08.2010
HIGH SCHOOL DIPLOMA - undefined
Everett Community College
1 2002
Skills
- Crisis management skills
- Client service optimization
- Prioritization and planning skills
- Client relations management
- Verbal and written communication
- Workforce education
Timeline
Direct Support Professional
Akahina Home Care
01.2023 - 12.2025
Supervisor
CVS Pharmacy Health
04.2018 - 08.2024
Lead Medical Biller
Ambiance Medical Transportation
08.2017 - 04.2023
Gallery Manager
Timothy Oulton
06.2013 - 07.2017
Certificate - CRIMINAL JUSTICE
UEI
05.2009 - 08.2010
HIGH SCHOOL DIPLOMA - undefined
Everett Community College