Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esther Babakhanova

Flushing,NY

Summary

Dynamic Pharmacy Technician with proven expertise at Rite Aid Pharmacy, enhancing workflow and patient satisfaction through exceptional problem-solving and teamwork. Skilled in medication dispensing and insurance billing, I consistently improved efficiency and accuracy, reducing medication errors and fostering positive relationships with patients. Committed to confidentiality and compliance with HIPAA regulations.

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Overview

20
20
years of professional experience

Work History

Pharmacy Technician

Rite Aid Pharmacy
08.2005 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.

Education

Associate of Science - Paralegal Studies

Interboro Institute
Flushing, NY
01-2008

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Prescription filling

Languages

Russian
Limited Working

Timeline

Pharmacy Technician

Rite Aid Pharmacy
08.2005 - Current

Associate of Science - Paralegal Studies

Interboro Institute

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Esther Babakhanova