Esther Becerra

• Directed overall site success by managing and developing team of 25+ associates to ensure operational efficiency and complete customer resolution, nurturing repeat business.
• Amazon Locker + Associate: receive, pick, and stow customer orders, process returns, and prepare for delivery. Resolved customer issues by working through problem-solving scenarios.
• Led cross-functional teams to streamline processes, enhancing operational efficiency.
• Developed and implemented training programs for new team members, enhancing onboarding experience.
• Mentored junior staff, fostering skill development and promoting culture of continuous improvement.

• Financial Management: developed and implemented standard operating procedures to manage departmental budgets, strategic and tactical planning. Audit ledgers for accuracy, assisted in preparing ad hoc requests for account analysis, and examine financial transaction documents for accuracy, preparing necessary corrections. Created and maintained a database to monitor invoices against purchase orders, maintenance, and distribution of financial documentation and reports. Assist AR/AP with processing all vendor interactions. Payroll reporting and expenditures, producing and reviewing pay runs for accuracy.
• Supervision: Manage and mentor administrative staff. Provide weekly observations and measure performance against KPIs, company goals, and objectives. Performing annual evaluations of supervised staff and peer evaluations for all employees. Using the performance appraisals to give employees big-picture feedback on their work and to justify pay increases and bonuses, as well as termination decisions.
• Maintained office services by organizing operations and procedures, controlling correspondence, reviewing and approving supply requisitions, and supervising clerical functions. Improved office efficiency through planning and implementing systems and layouts, including a streamlined process for employee expense submissions. Designed and implemented office policies that established standards, measured results against benchmarks, and ensured compliance. Coordinated special events such as staff retreats and holiday parties.
• Oversaw human resource management tasks such as PTO timekeeping, archival, audits of personnel files, and bi-monthly payroll, in compliance with multiple state taxes and payroll/benefits laws. Created and implemented performance evaluation metrics and bonus/merit increase budgeting. Implemented and ensured that all workforce-related training and compliance requirements are completed within assigned deadlines. Creation of company policies and procedures (i.e., Leave policy, Travel Policy, Work from Home Policy, Procurement policy, and Employee Handbook). Administer and disseminate information for training/tracking of said policies, guidelines, and deadlines to employees on services, including benefits, administration of FSA and COBRA, workers' compensation, and other strategic HR services. Onboarding and offboarding of employees.
• Developed a database for contract archival and established filing systems to secure and protect files and records. Ensuring all company policies and SOPs are developed, approved, posted to the electronic depository, implemented, maintained, and archived according to standard operating policies. Monitoring the completion of policy and management of SOP awareness and training. Participation in vendor audits, including but not limited to tracking and assignment of audit agenda identifiers and audit completion certification
• Led cross-functional teams to develop and implement strategic initiatives for drug development projects.
• Oversaw project timelines, ensuring alignment with regulatory requirements and business objectives.

This position led to a promotion to Associate Director, Administration.

Please see job description for that role as my duties and responsibilities expanded in focus and scope. Including but not limited to:

• Led cross-functional teams to enhance operational efficiency and drive project completion.
• Developed and implemented strategic initiatives to optimize resource allocation and improve productivity.
• Managed budget forecasting and analyzed financial reports to support organizational growth objectives.

• Constructed and negotiated research trial budgets and payment terms delivered to pharmaceutical clients.
• Developed research trial-specific medical billing guides and an electronic billing system for USOR network sites, enhancing billing accuracy and efficiency.
• Processing and tracking trial amendments (est. 250 per year), practice transitions, which involve communicating with Pharma to process site addenda and updating the clinical trial management system to support trial changes
• Processed and tracked approximately 250 trial amendments annually and facilitated practice transitions by coordinating with Pharma for site addenda and updating the clinical trial management system.
• Coordinated clinical research tasks including data collection, monitoring, and billing for the clinical study.
• Coordinated research project timelines and deliverables to ensure adherence to regulatory requirements.
• Managed communication between stakeholders, facilitating timely updates and issue resolution.

• Coordinate all daily operations of the Clinical Effectiveness Department, monitor status, and support operations and assigned projects on an ongoing basis
• Supervise administrative staff, ensuring their daily assignments, goals, and deadlines are met in a timely fashion.
• Managed budget efforts to control expenditures, reconciled purchases, and created monthly management reports.
• Maintained Human Resources files, processed JDUFs for position description updates, and assisted staff with HR-related inquiries including benefits, policy interpretation, payroll, and training. Processed payroll/Kronos and generated monthly attendance reports for all staff.
• Monitored and reported on department’s physical plant needs, reconciled annual physical inventory, troubleshot PC and software issues for staff, and managed repair requests and equipment tracking.
• Coordinated administrative functions to support research initiatives and enhance operational efficiency.
• Managed scheduling for meetings, conferences, and events to optimize resource allocation.

• Managed calendar, tickler files, daily schedule, and travel arrangements for Director of Patient Affairs. Supported management and staff by coordinating administrative and patient-related activities for the office.
• Facilitated daily communication with the office of the President, Chief Operating Officer, and other executive offices while coordinating access to high-image special interest patients with physicians and staff.
• Served as departmental resource for addressing computer and software needs
• Departmental resource for computer/software needs
• Coordinated complex schedules for senior leadership, optimizing calendar management and resource allocation.
• Developed and implemented office procedures to enhance operational efficiency and streamline workflows.

• Provided administrative support for Industrial Liaison projects by maintaining conference support database, preparing correspondence packets, grants, financial reports, and travel arrangements. Produced and submitted grant proposals for assigned conferences, contributing to successful funding outcomes.
• Managed proposal and gift database for conference grant and financial information, made initial contact with pharmaceutical reps or contacts specified by conference chairs, requesting support for assigned conferences
• Oversaw proposal and gift database related to conference grants. Reached out to pharmaceutical contacts to secure support for designated conferences.
• Created final programs and advertising for conferences, overseeing design, layout, formatting, and proofreading to ensure high-quality materials.
• Supported financial team by verifying IDTs’ postings and preparing deposits, completing registration follow-ups, and maintaining financial files. Aided in preparation of conference activities, database reports, and receipts, and compiled financial reports for conference coordinator and program chairpersons.
• Provided on-site registration and financial administrative support at conferences
• Coordinated scheduling for departmental meetings, ensuring optimal time management and resource allocation.
• Assisted in preparing reports and presentations for senior leadership, enhancing communication efficiency.

• Coordinated all direct appeal mailings; analyzed return and effectiveness of mail piece and mail list, including but not limited to reconciliation of all contributions, budgeting, reporting, and trending, including forecasting for all projects
• Coordinated direct appeal mailings; analyzed return and effectiveness of mail pieces and lists, including reconciliation of contributions, budgeting, reporting, and forecasting for projects
• Processed gifts through coding and batching; analyzed responses; created revenue reports, and reconciled development revenue and expenses with finance department
• Assisted with foundation research; coordinated grant proposals; supported planning and facilitation of special events; and contributed to other fund development tasks
• Conducted bilingual media interviews during donor and volunteer tours of the facility.
• Led donor and volunteer tours of the facility; conducting bilingual media interviews as needed
• Developed and implemented outreach strategies to engage vulnerable populations effectively.
• Coordinated case management processes to ensure timely client support and resource allocation.