Esther Birungi
Aurora
Summary
Motivated High School senior with a strong interest in Healthcare, business and law. I am aspiring to bridge the gap between medicine and ethics. Developed experience in Leadership, research through participating in the Student Voice and Leadership club and senior seminar projects. I am passionate about problem solving, equity in healthcare and making a meaningful impact.
Overview
1
1
year of professional experience
Work History
Games Operator
HB Leisure
04.2024 - Current
- Enhanced player experience by ensuring smooth game operations and providing excellent customer service.
- Maintained accurate records of game performance, player wins, and inventory levels to inform management decision-making and future game development.
- Collaborated with team members to create a fun and engaging environment for customers, resulting in positive feedback and repeat visits.
- Increased game revenue by promoting upsells and add-ons to players effectively.
- Maintained a safe gaming area by adhering to safety protocols and promptly addressing any potential hazards or concern.
- Developed strong knowledge of rules, regulations, and mechanics of various games to ensure fair play and customer satisfaction.
Team Member
Denver Public Library Friends
10.2024 - 12.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with setting and organizing different events
- Worked independently and collaborative
Guest Service Representative
Denver Zoo
10.2023 - 01.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted with ticket scanning
- Fostered positive atmosphere, greeting guests warmly upon arrival.
Education
High School Diploma -
Manual High School
Denver, CO05-2025
Skills
- Customer engagement
- Strong work ethic
- Communication
- Collaborative
- Critical Thinking and problem solving
- Time management
- Reliability and Compassion
- Attention to Detail
Languages
Swahili
Native or Bilingual
Timeline
Team Member
Denver Public Library Friends
10.2024 - 12.2024
Games Operator
HB Leisure
04.2024 - Current
Guest Service Representative
Denver Zoo
10.2023 - 01.2024
High School Diploma -
Manual High School
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