Esther Birungi
Aurora
Summary
Motivated High School senior with a strong interest in Healthcare, business and law. I am aspiring to bridge the gap between medicine and ethics. Developed experience in Leadership, research through participating in the Student Voice and Leadership club and senior seminar projects. I am passionate about problem solving, equity in healthcare and making a meaningful impact.
Overview
1
1
year of professional experience
Work History
Games Operator
HB Leisure
04.2024 - Current
- Enhanced player experience by ensuring smooth game operations and providing excellent customer service.
- Maintained accurate records of game performance, player wins, and inventory levels to inform management decision-making and future game development.
- Collaborated with team members to create a fun and engaging environment for customers, resulting in positive feedback and repeat visits.
- Increased game revenue by promoting upsells and add-ons to players effectively.
- Maintained a safe gaming area by adhering to safety protocols and promptly addressing any potential hazards or concern.
- Developed strong knowledge of rules, regulations, and mechanics of various games to ensure fair play and customer satisfaction.
Team Member
Denver Public Library Friends
10.2024 - 12.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with setting and organizing different events
- Worked independently and collaborative
Guest Service Representative
Denver Zoo
10.2023 - 01.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted with ticket scanning
- Fostered positive atmosphere, greeting guests warmly upon arrival.
Education
High School Diploma -
Manual High School
Denver, CO05-2025
Skills
- Customer engagement
- Strong work ethic
- Communication
- Collaborative
- Critical Thinking and problem solving
- Time management
- Reliability and Compassion
- Attention to Detail
Languages
Swahili
Native or Bilingual
Timeline
Team Member
Denver Public Library Friends
10.2024 - 12.2024
Games Operator
HB Leisure
04.2024 - Current
Guest Service Representative
Denver Zoo
10.2023 - 01.2024
High School Diploma -
Manual High School
Similar Profiles
Ryiannah RoqueRyiannah Roque
Game Operator at HB LeisureGame Operator at HB Leisure
Esther BirungiEsther Birungi
Games Operator at HB LeisureGames Operator at HB Leisure
Darcy GregoryDarcy Gregory
Regional Manager at HB Leisure LtdRegional Manager at HB Leisure Ltd