Esther Brizard
Dominican Republic,Santo Domingo Este
Summary
Customer Service Representative with proven expertise in delivering outstanding support and resolving customer inquiries efficiently. Strong communication and problem-solving skills contribute to maintaining positive customer relationships. Track record of enhancing customer satisfaction and loyalty through dedicated service and effective issue resolution.Dedicated to enhancing team performance through knowledge sharing and implementation of best practices in customer service operations
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Work From Home
11.2021 - 04.2025
- Engaged customers concerning service upgrades, new offerings, and account modifications.
- Strengthened customer retention by offering discount options.
- Resolved customer inquiries by delivering precise information regarding products and services.
- Resolved customer inquiries and delivered precise information regarding products and services.
- Performed follow-up calls with customers post-resolution to assess satisfaction levels.
- Surpassed sales goals by executing impactful marketing strategies.
- Partnered with departments to address complex challenges and provide tailored solutions.
Education
Economy
Faculté De Droit Et Des Sciences Economiques FDSE
HAITI07-2014
Bachelor of Computer Applications - Computer And Information Systems
EFTEC
Haiti11-2006
Skills
- Customer service and support
- Sales strategies and retention
- Data entry and management
- Effective communication skills
- CRM software proficiency
- Microsoft Office Suite expertise
- Empathy and professionalism
Languages
French
Native/ Bilingual
English
Professional
Haitian Creole
Native/ Bilingual
Spanish
Elementary
Certification
- Economy
- Project manager Techniques for development Profesionals
- Computer management
References
References available upon request.
Timeline
Customer Service Representative
Work From Home
11.2021 - 04.2025
Economy
Faculté De Droit Et Des Sciences Economiques FDSE
Bachelor of Computer Applications - Computer And Information Systems
EFTEC
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