Summary
Overview
Work History
Education
Skills
Certificationsaffiliations
Languages
Timeline
Generic

Esther Bustos

Phoenix,Arizona

Summary

Accomplished Treasury Analyst from Bank of America, adept in risk mitigation strategies and analytical data insights. Spearheaded client delight initiatives and enhanced financial software utilization, leading to significant quality improvements. Expert in customer service, demonstrating exceptional care and relationship building.

Overview

6
6
years of professional experience

Work History

Case processor

US Bank
Phoenix, Arizona
01.2024 - Current
  • Issuing provisional credit/final credit and reversing fees and interest
  • Responsible for case support, investigation and recovery scenarios involving unauthorized, disputed, or erroneous activity
  • Ensuring compliance with federal regulations and deadlines
  • Analytical research, four wall investigations and customer facing communications

Treasury Analyst

Bank of America
Phoenix, Arizona
01.2019 - 01.2024
  • Conducted research to assist Large commercial treasury clients
  • Navigate through multiple systems and answering 25-30 calls per day
  • Knowledge in treasury products
  • Implemented risk mitigation strategies
  • Client delight focused and
  • Resolved challenging issues and warm transferred escalation calls
  • Quality assurance and workforce management(1-2 years)
  • Experience with NICE, AVAYA, IEX

Lead teller

Wells Fargo
Phoenix, Arizona
01.2019 - 01.2020
  • Lead a team of 5+ individuals
  • Completed operational activities while minimizing risk
  • Preformed routine transactional, operational, and customer support tasks
  • Interacting with customers and individuals to demonstrate care, build relationship's, and complete requested transactions

Education

Associates inArts - General Business

Glendale Community College
Glendale, Az
01.2020

High school diploma -

Glendale High School
Glendale, Az
01.2017

Skills

  • In-Depth Product Knowledge
  • Analytical Data Insights
  • Risk Mitigation Strategies
  • Customer Service Expertise
  • Financial Software Expertise

Certificationsaffiliations

  • Certificate of General Business
  • Cosmetology License

Languages

Spanish
Full Professional

Timeline

Case processor

US Bank
01.2024 - Current

Treasury Analyst

Bank of America
01.2019 - 01.2024

Lead teller

Wells Fargo
01.2019 - 01.2020

Associates inArts - General Business

Glendale Community College

High school diploma -

Glendale High School
Esther Bustos