Esther Castrillo
Summary
Friendly and cheerful team player with proficiency in interacting with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and accuracy. Passionate about animal welfare, conservation, satisfying client needs and overall fondness to provide help and service.
Overview
4
4
years of professional experience
Work History
Booking Agent
Zoological Wildlife Foundation
07.2023 - Current
- Provide exceptional service to guests.
- Assisted in answering phone calls, emails and inquiries regarding tours and encounters.
- Performance of data entry tasks for all guest reservations and document filing.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Animal Husbandry Technician
Mannheimer Foundation Inc.
06.2022 - 06.2023
- Daily sanitation of animal enclosures.
- Daily check-in of the well being of the animals.
- Providing daily nutrition and weekly enrichment to the animals.
- Reporting injuries, unusual behavior, and attacks to the veterinarian department.
- Reporting cages in need of repairs to the maintenance department.
- Following standard operating procedures such as how and when to use the proper equipment or tools to perform full sanitation involving chemicals (soap and disinfectant) twice a month.
- Cleaning and organization of feed coolers, performing vermin control once a week and signing out books after responsibilities have been fulfilled each day.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Sales Associates
Speedway
07.2021 - 06.2022
- Daily operation of the cash register and customer transactions.
- Preparation of foods as well as kitchen product restock.
- Daily sanitation of beverage machines and sales floor areas.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provide customer service to clients in various departments.
Animal Care Expert
Pet Supermarket
06.2019 - 07.2021
- Daily interaction with customers and their pets to determine the best products to suit their needs.
- Frequent study of new products in order to provide benefits and cons to customers.
- Daily check-in and evaluation of the well-being of the animals.
- Feeding and cleaning of animal enclosures.
- Daily maintenance of the sales floor for cleanliness and proper product placement.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Provided best practical instructions for care of new pet owners.
Education
Online Education - Veterinarian Assisting
Penn Foster
Scranton, PA09.2024
High School - Digital Media
Robert Morgan Educational Center
Miami, FL05.2017
Skills
- Schedule Creation
- Customer Service
- Reservation Confirmation
- Payment Processing
- Invoice Preparation
- Team Collaboration
- Enclosure Maintenance
- Kennel Disinfection
- SOP Compliance
- Pet Food and Supply Sales
Languages
English
English
Timeline
Booking Agent
Zoological Wildlife Foundation
07.2023 - Current
Animal Husbandry Technician
Mannheimer Foundation Inc.
06.2022 - 06.2023
Sales Associates
Speedway
07.2021 - 06.2022
Animal Care Expert
Pet Supermarket
06.2019 - 07.2021
Online Education - Veterinarian Assisting
Penn Foster
High School - Digital Media
Robert Morgan Educational Center
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