Roselyn Menduina
Miami,FL
Summary
Experienced Reservation Agent with a proven track record of utilizing effective up-selling techniques to drive revenue in the sales industry. Skilled at providing exceptional customer service by educating incoming guests about the various amenities offered at the facility and offering guidance on entertainment and restaurant venues. Recognized for an outgoing personality and ability to create a positive and welcoming atmosphere for guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Booking Agent
Zoological Wildlife Foundation
03.2024 - Current
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing the visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees promptly, providing accurate information or directing them to appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Collaborated with other departments to ensure smooth operations and effective communication within the organization.
- Managed book of VIP clients, resulting in 10% commission.
Burgerfi Team Member
Burgerfi
08.2023 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gathered, organized and input information into digital database.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted customers in selecting merchandise best suited to needs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Receptionist
Y&R Carrier
11.2021 - 08.2023
- Receptionist and front desk assistant at a trucking and shipping company
- Responsible for maintaining a welcoming environment, answering phones, record keeping, using computer software.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Collected invoice payments, processed transactions, and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
Student Teacher
John A. Ferguson Senior High School
08.2019 - 06.2023
- Developed and implemented age-appropriate lesson plans for preschool students, fostering their cognitive, social, and emotional development
- Provided individualized support to students with special needs or learning difficulties to ensure their inclusion in classroom activities
- Collaborated with parents to provide regular updates on student progress and address any concerns or questions had
- Assisted in administering tests and other assessments to evaluate student progress.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
Education
Associate of Arts - Political Science
Miami Dade College
Miami, FL05.2025
High school diploma - undefined
John A. Ferguson Senior High School
Miami, FL06.2023
Skills
- Schedule Creation
- Network development
- Customer Service
- Cash Handling
- Cleaning
- File Management
- Office Management
- Bookkeeping
- Group Instruction
- Lesson Plan Development
- Peer Mentoring
- Upselling
- Stocking and Receiving
- Multi-tasking strength
Certification
- Microsoft PowerPoint, Present
- Microsoft Word
- Microsoft Excel
- Esb
- CDA, 04/2023 - 04/2026
- Child Development Associate Certification, 05/2023 - 05/2026
- CPR Certification
- Driver's License
- First Aid Certification
- Teaching Certification
- AED Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Administrative assistant/receptionist, Proficient, 07/2023, Using basic scheduling and organizational skills in an office setting
- Sales skills, Proficient, 07/2023, Influencing and negotiating with customers
- Medical receptionist skills, Proficient, 07/2023, Managing physician schedules and maintaining accurate patient records
- Early childhood development, Proficient, 04/2022, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Work motivation, Proficient, 07/2023, Level of motivation and discipline applied toward work
- Customer focus & orientation, Proficient, 04/2022, Responding to customer situations with sensitivity
Languages
Spanish
Native or Bilingual
Timeline
Booking Agent
Zoological Wildlife Foundation
03.2024 - Current
Burgerfi Team Member
Burgerfi
08.2023 - 01.2024
Receptionist
Y&R Carrier
11.2021 - 08.2023
Student Teacher
John A. Ferguson Senior High School
08.2019 - 06.2023
Associate of Arts - Political Science
Miami Dade College
High school diploma - undefined
John A. Ferguson Senior High School
- Microsoft PowerPoint, Present
- Microsoft Word
- Microsoft Excel
- Esb
- CDA, 04/2023 - 04/2026
- Child Development Associate Certification, 05/2023 - 05/2026
- CPR Certification
- Driver's License
- First Aid Certification
- Teaching Certification
- AED Certification
Similar Profiles
Tamyra McCalisterTamyra McCalister
Zookeeper (Tour Guide) at Zoological Wildlife FoundationZookeeper (Tour Guide) at Zoological Wildlife Foundation
Esther CastrilloEsther Castrillo
Booking Agent at Zoological Wildlife FoundationBooking Agent at Zoological Wildlife Foundation
Nour KudsiNour Kudsi
Veterinary Assistant at Wildlife Friends Foundation ThailandVeterinary Assistant at Wildlife Friends Foundation Thailand