Esther Cadestin
Lauderhill
Summary
Seeking Authorization Coordinator role with 15 years of experience in healthcare and customer service. Proven
expertise in insurance claim processing, billing inquiries, and maintaining compliance with industry regulations. Strong
coordination, communication, and administrative skills, ensuring efficient service delivery and enhancing customer
satisfaction.
Overview
13
13
years of professional experience
Work History
Office administrator management
First International Pentecostal church of God
Miami Beach
01.2019 - Current
- Oversee day-to-day office operations including ordering supplies, managing office equipment, and ensuring a clean and functional work environment.
- Schedule and manage appointments, meetings, and events for the Internship Office faculty and staff.
- Prepare and manage the filing system for internship-related documents, including applications, agreements, and evaluation forms.
- Organize materials and assist in conducting orientation sessions for new interns.
- Monitor intern progress and performance, providing support and addressing any issues or concerns that arise.
- Collect and compile feedback from interns and supervisors to evaluate and improve the internship program.
- Assist in planning and coordinating special events such as intern recognition ceremonies, workshops, and community outreach activities.
- Work closely with various departments to ensure cross-functional collaboration and support for internship initiatives.
- Generate and distribute regular reports on internship activities, progress, and outcomes to relevant stakeholders.
Administration assistant
Tax resources center
Miami Gardens
08.2018 - Current
- Manage client communications, scheduling, and documentation, ensuring smooth operations and client satisfaction.
- Organize and support workshops and client events, enhancing client engagement and service quality.
- Maintain and update confidential client files, ensuring compliance with data protection regulations.
- Assist tax consultants with research and clerical tasks, contributing to efficient service delivery.
- Monitor general email inbox, directing inquiries and ensuring timely responses.
Customer Service Representative - Pharmacy Medication
Convey health solutions
Sunrise
01.2014 - 08.2018
- Handled customer inquiries via phone, email, and in-person, ensuring accurate and empathetic responses.
- Resolved customer complaints promptly, collaborating with pharmacists to provide accurate information.
- Educated customers on medication usage, preventive care, and wellness practices, enhancing customer satisfaction.
- Processed insurance claims and managed billing inquiries, maintaining detailed and accurate records.
- Maintained up-to-date knowledge of pharmaceutical products and industry regulations, ensuring compliance.
Health Administration assistant
Pediatric home care
Miami Gardens
06.2012 - 11.2013
- Scheduled patient appointments, ensuring timely and effective care coordination.
- Maintained accurate patient records in EHR, supporting efficient patient management.
- Verified insurance coverage and assisted with claims processing, resolving billing issues.
- Entered and updated patient information, ensuring data accuracy and compliance.
- Served as a liaison between healthcare providers, patients, and external stakeholders.
Education
Bachelors in Healthcare administration management -
American Intercontinental University
Georgia10.2024
Master of Science - Healthcare Administration Services
American InterContinental University
Schaumburg, IL10-2024
Medical administration assistant -
Everest University
Miami Gardens11.2013
Skills
- Time management
- Problem-solving
- Communication
- Attention to detail
- Teamwork
- Adaptability
- Organization
- Organizational Skills
- Communication Skills
- Interpersonal Skills
- Technical Skills
- Problem-Solving Abilities
Hobbies and Interests
- Engage in Literary Exploration
- Artistic Expression Through Drawing
- Swimming for Physical Fitness
- Gardening
- Culinary Arts Through Baking
- Community Service
References
Pheobe Mompoint, Tax Resource Center, +1 (832) 661-1429
Languages
- English, Experienced
- Creole, Experienced
- Spanish, Beginner
Timeline
Office administrator management
First International Pentecostal church of God
01.2019 - Current
Administration assistant
Tax resources center
08.2018 - Current
Customer Service Representative - Pharmacy Medication
Convey health solutions
01.2014 - 08.2018
Health Administration assistant
Pediatric home care
06.2012 - 11.2013
Bachelors in Healthcare administration management -
American Intercontinental University
Master of Science - Healthcare Administration Services
American InterContinental University
Medical administration assistant -
Everest University