Summary
Overview
Work History
Education
Skills
Timeline
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Esther Delgado

24286 Callen St. Parksley,VA

Summary

Customer-oriented store manager offering several years of experience sales and service team leadership. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates.

Overview

15
15
years of professional experience

Work History

General Manager

Wendys Restaurant
Onley, VA
03.2013 - 07.2024
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Trained employees on duties, policies and procedures.
  • Overseeing daily operations
  • Setting strategic goals
  • Managing finances
  • Ensuring customer satisfaction
  • Supervising staff

Pharmacy Technician

Solmary Pharmacy
Camuy, P.R
08.2009 - 02.2013
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Restocked shelves with new supplies of medications as needed.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Received payment from customers and processed credit card transactions when necessary.
  • Ensured compliance with state and federal pharmacy laws and regulations.

Education

Associate of Applied Science - Pharmacy Technician

National University College
Arecibo, P.R
05-2009

Skills

  • Project Management
  • P&L Management
  • Loss Prevention
  • Service Quality Improvement
  • Staff Supervision
  • Schedule Management
  • Purchasing and planning
  • Data review
  • Profit and loss accountability
  • Inventory Control
  • Labor Cost Controls
  • Staff Training

Timeline

General Manager

Wendys Restaurant
03.2013 - 07.2024

Pharmacy Technician

Solmary Pharmacy
08.2009 - 02.2013

Associate of Applied Science - Pharmacy Technician

National University College
Esther Delgado