Summary
Overview
Work History
Education
Skills
Skills: Software
References
Timeline
Generic

ESTHER FERRELL

Las Vegas,NV

Summary

Dynamic QuickBooks Manager at Intuit with over 30 years of bookkeeping experience, adept at enhancing team performance through strategic training and development. Proven track record in customer service and conflict resolution, driving profitability and fostering collaboration across departments. Passionate about motivating teams to achieve excellence and streamline processes for optimal results.

Overview

20
20
years of professional experience

Work History

QuickBooks Manager

Intuit
Mountain View, CA
12.2017 - Current
  • Collaborates with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintains ongoing system for development, recruitment, recognition and retention of bookkeepers and leads.
  • Trains employees on additional job positions to maintain coverage of roles at all times.
  • Assigns tasks to associates to fit skill levels and maximize team performance.
  • Assists in editing and inputting information for the Intuit Bookkeeping Professional Course.
  • Builds relationships to bridge different teams to form one cohesive team working together towards a common goal.
  • Monitors staff performance and addresses issues.
  • Assigns tasks to bookkeepers to fit skill levels and maximize team performance.
  • Enhances team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Takes initiative from concept to completion.
  • Provides an environment that is conducive to collaborating ideas and experiences.

Math Instructor

College of Southern Nevada
08.2018 - 05.2023
  • Modified instructional methods and strategies to teach students with diverse needs.
  • Supported learners in mastering challenging mathematical scenarios.
  • Designed and implemented innovative instructional methods, optimizing student learning.
  • Managed courses efficiently via Canvas.
  • Cultivated a supportive online classroom atmosphere.
  • Designed tailored instructional methods in adherence with advanced learning theories.
  • Implemented educational techniques enhancing student engagement and intellectual curiosity.

Secondary Mathematics Teacher

Calvary Chapel Las Vegas
Las Vegas, Nevada
09.2011 - 05.2016
  • Created engaging lesson plans
  • Engaged students in interactive learning activities.
  • Created and developed great working relationships with the parents.
  • Positive classroom management.

Billing Representative

United Healthcare Group
Las Vegas, NV
11.2008 - 08.2011
  • Provided technical assistance to clients regarding billing procedures and policies.
  • Performed data entry to update customer accounts with payment details.
  • Responded promptly to customer requests or inquiries about their bills or payment statuses.
  • Investigated customer complaints related to billing issues.
  • Served as primary contact for internal departments concerning billing matters.
  • Collaborated with other departments to resolve any outstanding billing issues quickly.

Accounting Manager

Calvary Chapel Las Vegas
Las Vegas, NV
05.2005 - 08.2008
  • Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Oversaw cash flow, controlled costs and financial matters.
  • Managed all payroll processing and changes for 65 employees.
  • Reduced financial discrepancies through budget monitoring and fiscal funding oversight.
  • Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures.
  • Prepared and implemented annual budgets.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices and payments.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.

Education

Master of Science - Accounting

Grand Canyon University
Phoenix, AZ
08-2024

Master's Degree - Educational Leadership

Grand Canyon University
Phoenix, AZ
09-2017

Bachelor's Degree - Secondary Education, Mathematics

Grand Canyon University
Phoenix, AZ

Skills

  • Excellent Customer Service
  • Policies and Research
  • Sound Analytical Skills
  • Understandable Instruction
  • Tax Experience
  • Motivate Great Performance
  • Team Management
  • Issue and Conflict Resolution
  • Training and Development
  • Adaptable to Change
  • Critical Thinking
  • High Level of Retention
  • Over 30 Years Bookkeeping/Accounting Experience
  • Complex Problem Solving
  • Bilingual communicator in English and Spanish

Skills: Software

  • Docebo
  • Degreed
  • Photoshop
  • Microsoft Office
  • G Suite

References

REFERENCES Available upon request

Timeline

Math Instructor

College of Southern Nevada
08.2018 - 05.2023

QuickBooks Manager

Intuit
12.2017 - Current

Secondary Mathematics Teacher

Calvary Chapel Las Vegas
09.2011 - 05.2016

Billing Representative

United Healthcare Group
11.2008 - 08.2011

Accounting Manager

Calvary Chapel Las Vegas
05.2005 - 08.2008

Master of Science - Accounting

Grand Canyon University

Master's Degree - Educational Leadership

Grand Canyon University

Bachelor's Degree - Secondary Education, Mathematics

Grand Canyon University

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