Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esther Garcia

Olathe,KS

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning.

Overview

13
13
years of professional experience

Work History

Office Manager

Abella Psychotherapy
05.2018 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Receptionist Administrator

Sano Orthopedics
04.2016 - 03.2018
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
  • Utilized [Software] to retrieve and deliver messages.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Monitored front areas so that questions could be promptly addressed.

Administrative Assistant

Interpersonal Psychiatry
09.2010 - 02.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Education

Bachelor of Arts - Psychology

Ottawa University
Ottawa, KS
05.2009

Skills

  • Advanced Arrangements
  • Human Resources
  • Database Maintenance
  • Policy and Procedure Modification
  • Strategic Planning
  • Conflict Management
  • Documentation
  • Mail Handling
  • Leadership and Change Management
  • Workflow Planning
  • Billing and Invoicing
  • Scheduling
  • Deposit Collection
  • Senior Leadership Support
  • Calendar Management
  • Microsoft Office
  • Clerical Support
  • Business Administration
  • Written Communication
  • Customer Service Management
  • Organizational Skills
  • Coaching and Training
  • Credit and Collections
  • Office Supplies and Inventory
  • Staff Training
  • Handling Complaints
  • Sorting and Labeling

Timeline

Office Manager

Abella Psychotherapy
05.2018 - Current

Receptionist Administrator

Sano Orthopedics
04.2016 - 03.2018

Administrative Assistant

Interpersonal Psychiatry
09.2010 - 02.2016

Bachelor of Arts - Psychology

Ottawa University

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Esther Garcia