Natalia Perez
Miami,Fl
Summary
Healthcare professional with experience in both clinical and administrative operations across emergency departments and primary care. Organized, dedicated, and proficient in clinical tasks with extensive knowledge of medical terminology and healthcare regulations.
Overview
8
8
years of professional experience
Work History
Practice Manager
Abella Heart
02.2022 - Current
- Manage and supervise approximately 10 staff members to enhance operational efficiency. Coordinated staff schedules to optimize patient care and resource allocation.
- Collaborate with vendors, monitor the budget, and billing payments.
- Oversee all of our marketing contracts.
- Follow up on existing insurance contracts, as well as producing contracts with new companies.
- Managed financial operations, including transaction reviews, expense categorization, and invoice payments using QuickBooks.
- Develop and implement office policies and procedures to ensure effective and efficient customer service, and patient care.
- Monitor patient balance reports, establish in-office payment plans, and coordinate collection efforts when necessary.
- Liaise with collections attorneys by providing detailed documentation and responding to inquiries regarding patient accounts.
- Manage financial operations, including reviewing transactions, categorizing expenses, and paying invoices using QuickBooks.
- Monitor aging reports and follow up with the billing department to review and resolve claims over 60 days.
- Liaise with providers to identify potential office dysfunctions.
- Monitor inventory and place orders for supplies.
- Ensure compliance with current healthcare regulations, medical laws, and high ethical standards.
- Prepare and distribute payroll.
Office Manager
Abella Heart
11.2021 - 01.2022
- Developed and implemented office policies by establishing standards and measuring results against them.
- Completed operational requirements by scheduling employees and monitoring work performance.
- Maintained office staff through recruitment, selection, orientation, and training processes.
- Supervised front and back office teams while overseeing daily operations and workflows.
- Evaluated office staff through coaching, counseling, and disciplinary actions while appraising job performance.
- Ensured employee training on office policies and compliance with HIPAA, OSHA regulations.
- Assisted with credentialing and insurance verification to streamline administrative processes.
- Managed office supplies and maintained relationships with vendors for uninterrupted service.
Medical Assistant
Abella Heart
11.2020 - 12.2021
- Ensured a safe patient environment, office, and exam room cleanliness, and appropriate supplies and equipment for patient care in adherence to infection control policy and procedures.
- Interviewed patients to obtain medical information, measure their vital signs, weight, and height, and notify the practitioner of any abnormal findings.
- Showed patients to examination rooms, and prepare them for providers.
- Interviewed the patient based on age appropriateness and/or specialty needs, with accurate documentation, and update medical records to include the chief complaint, current medications with drug name, dosing, route, and medication and food allergies with reaction severity. Also, ask for medical, surgical, family, and social history.
- Obtained necessary medical records, consultation notes, hospital discharge summaries, diagnostic reports, and laboratory reports for clinician review and treatment follow-up as needed. Medical records management to guarantee proper compliance with HIPAA regulations.
- Assisted the provider in vein procedures, like ablations, phlebectomy, perforating vein treatment, and sclerotherapy.
- Performed suture removal, ear lavages, and wound care with clinician supervision.
- Prepared cardiac studies, like stress tests, Holter 24 hours, event recorders, polysomnography, ABI, and ABPM.
- Explained treatment procedures, medications, diets and provider´s instructions to patients.
- Provided prescription information to pharmacies as directed by providers.
- Cleaned and sterilized instruments and dispose of contaminated supplies, maintain clean exam rooms.
- Performed routine laboratory tests and sample analyses
- Operated EKG and other equipment for routine diagnostic tests.
- Screened patient calls, and notify the physician.
Physician
IDIME S.A
Cali, Colombia
02.2019 - 04.2020
- Executed patient assessments to identify medical needs and initiate treatment strategies.
- Oversaw management of patient records through electronic health systems for precision and compliance.
- Conducted physical examinations and diagnostic tests to monitor patient health effectively.
- Supported gynecology, gastroenterology and cardiology consultations, facilitating integrated patient care.
- Led hypertension and diabetes management programs aimed at optimizing health results.
- Leveraged telemedicine tools to provide remote consultations and increase accessibility.
- Partnered with healthcare teams to refine treatment approaches and ensure quality care.
Medical Practitioner
Clinica Amiga and Hospital Universitaito del Valle
Cali, Colombia
11.2017 - 11.2018
- Provided patient care across diverse specialties including pediatrics, gynecology, trauma, orthopedics, and internal medicine.
- Assisted in trauma and plastic surgery procedures to support surgical teams.
- Educated patients on health management and disease prevention strategies to enhance wellness.
- Managed medical records, ensuring accuracy of patient histories, test results, and other vital information.
Education
General Physician -
Pontificia Universidad Javeriana
Cali, Colombia01.2019
High School Diploma -
Colegio Hispanoamericano
Cali, Colombia01.2012
Skills
- Patient care & multitasking under pressure
- HIPAA & OSHA compliance; BLS Certified (11/2024)
- Excellent time management and attention to detail
- Conflict resolution & problem-solving skills
- Strong interpersonal and customer service skills
- Quick learner with an empathetic, courteous demeanor
- Payroll processing and management
- Staff training & team leadership
- EMR proficiency (Performance and EBO Reports)
- Proficient in QuickBooks for expense categorization, invoice processing, and transaction reconciliation
Languages
Spanish (Fluent), English (Advanced)
References
- Roberto M., Cruz Gomez, MD, MHSA, 787-378-9008, Correctional Institution, Medical Director
- Maria, Tamayo, APRN, FNP-BC, 786-389-1751, Conviva, Family Nurse Practitioner
Professional Development
- English Practical Conversation Classes – Florida International University. 2021
- 2nd International Congress of Comprehensive Gynecology – Cali, Colombia, 2019
- 15th Colombian Congress of Endocrinology, Diabetes, and Metabolism – Pereira, Colombia, 2019
- 2nd Congress of the International Forum of Internal Medicine – Cartagena, Colombia, 2019
- 1st Congress of Cardiology: A Global Vision of Cardiovascular Disease – Clínica del Norte, Medellín, 2019
- 15th National Congress of Gynecology and Obstetrics – Santa Marta, Colombia, 2019
- Pediatric Update Conference: Toward Comprehensive Child Health – Hospital Universitario del Valle, Cali, 2019
- 7th Congress of Internal Medicine Residents – Hospital Universitario del Valle, Cali, 2019
- 1st Congress on Medical-Surgical Fundamentals and Advances in Surgery – Hospital Universitario del Valle, Cali, 2019
- 2nd Colombian Congress of Family Medicine, Cali, Colombia. 2018
- 15th Latin American Congress on Hypertension and Cardiovascular Prevention – Cartagena, Colombia, 2018
- Symposium on General Surgery: Transforming the Circle of Violence – Universidad del Valle, Cali, 2018
- Certification in Comprehensive Training in Basic and Advanced Cardiopulmonary Resuscitation (adult and pediatric), Basic and Advanced Trauma, and Medical Emergencies – Corporación de Estudios Superiores Salamandra, Cali, Colombia. 2018.
- FDC-ACMI Symposium (Colombian Diabetology Federation) – Cali, Colombia. 2017
- 12th Conference on Updates in Pediatric Emergencies – Universidad Libre, Cali, Colombia. 2016
Timeline
Practice Manager
Abella Heart
02.2022 - Current
Office Manager
Abella Heart
11.2021 - 01.2022
Medical Assistant
Abella Heart
11.2020 - 12.2021
Physician
IDIME S.A
02.2019 - 04.2020
Medical Practitioner
Clinica Amiga and Hospital Universitaito del Valle
11.2017 - 11.2018
General Physician -
Pontificia Universidad Javeriana
High School Diploma -
Colegio Hispanoamericano
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