Performance-oriented and skilled Clerical professional methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data and maintaining efficient schedules.
Hi, I’m
Aisha Pena
Jensen,FL
Summary
Overview
12
years of professional experience
Work History
MIAMI HEART CENTER
Referral Coordinator
06.2008 - 09.2011
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Checked patients in and out and collected payments.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Prepped operating rooms and booked necessary equipment and supplies.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated daily operating room calendars with accurate appointment schedules.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Received and routed laboratory results to correct clinical staff members.
ABELLA HEART
Referral Coordinator
11.2011 - 07.2020
Job overview
- Scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Attended continuing education courses to stay current on referral processes and best practices.
- Developed and implemented effective strategies to increase referral sources.
- Assisted with discharge planning coordination and post-acute care referrals.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided education and instruction to referral sources on referral processes.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Education
Colibri Real Estate
No Degree from Real Estate
08.2024
University Overview
Hialeah High School Adult Education CenterHialeah, FL
High School Diploma
06.2005
University Overview
Skills
- Notetaking and documentation
- Multi-line phone proficiency
- Multi-line telephone operation
- Appointment Scheduling
- Accurate Documentation
- Data entry proficiency
- Scheduling Software
- HIPAA Regulations
- Physician Authorizations
- Medical Terminology
- Medical terminology knowledge
- Insurance Verification
- Pre-authorizations
Languages
Spanish
Native or Bilingual
Additional Information
Additional Information
Between June 2020 and the present, my husband and I have been the proprietors of a window and door installation business. I am of the opinion that acquiring my real estate license would be of great value to our enterprise. As of now, I am actively engaged in the process of obtaining my real estate license, and I am ardently motivated to begin as an assistant to expand my knowledge and expertise in the field.
Timeline
Referral Coordinator
ABELLA HEART
11.2011 - 07.2020
Referral Coordinator
MIAMI HEART CENTER
06.2008 - 09.2011
Colibri Real Estate
No Degree from Real Estate
Hialeah High School Adult Education Center
High School Diploma
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