Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edith Martinez

Hesperia,CA

Summary

Dynamic Medical Assistant with extensive experience at Abella Medical Group, adept in patient-focused care and HIPAA Compliance. Excelled in medical office administration and patient scheduling, significantly enhancing patient flow and confidentiality. Proven track record in improving customer service inquiries response time, showcasing exceptional organizational and interpersonal skills. Fluent in Spanish, ensuring comprehensive care and communication with a diverse patient base. Conscientious Healthcare professional offering over 3 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

4
4
years of professional experience

Work History

Medical Assistant

Abella Medical Group
08.2019 - 05.2021
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed medical records management, including filing, organizing and scanning documents for approximately 40 plus patients per day
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Taught patients about medications, procedures, and care plan instructions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Assistant Store Manager

Little Caesars Pizza
08.2017 - 02.2020
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Diploma - Medical Assisting

North West College
Riverside, CA
11-2019

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Medical Billing
  • Medical office administration
  • Payment Collection
  • Data Entry
  • Patient Scheduling
  • Fluent in Spanish
  • Electronic Health Records
  • Insurance Verification
  • Clinical and administrative support
  • Vital signs and examinations
  • Customer Service
  • Appointment Setting
  • Electronic Medical Records
  • Insurance Claims

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Medical Assistant

Abella Medical Group
08.2019 - 05.2021

Assistant Store Manager

Little Caesars Pizza
08.2017 - 02.2020

Diploma - Medical Assisting

North West College
Edith Martinez