Esther Garcia
Hondo,TX
Summary
Oversaw the enhancement of back-office operations through strategic management of administrative processes. Championed staff training initiatives that led to increased workflow efficiency and elevated client satisfaction. Positioned to utilize extensive experience and skills to foster success in a new role.
Overview
38
38
years of professional experience
1
1
Certification
Work History
HIM Technician
Medina Regional Hospital
07.2023 - 02.2025
- Ensured strict adherence to HIPAA regulations by maintaining confidentiality of patient health information.
- Oversaw management of incoming faxes from external providers, ensuring accurate verification of contents prior to appropriate routing.
- Rectified discrepancies between hardcopy documents and electronic database records.
Administrative Assistant
Medina County Health Unit
04.2004 - 07.2023
- Assisted in organizing filing system. Entered data accurately. Completed various clerical tasks as needed.
- Oversaw phone and email correspondence while managing incoming and outgoing mail and faxes.
- Facilitated support for coworkers and staff members in executing special tasks on a daily basis.
- Managed multi-line phone system to efficiently route calls and deliver messages to staff.
- Cultivated and sustained exceptional customer relationships by promptly addressing inquiries and exceeding expectations for unique requests.
- Managed supply restocking and executed purchase orders to ensure optimal inventory levels.
- Implemented a comprehensive record filing system to enhance document organization and management.
- Streamlined completion of forms, reports, logs, and records to enhance documentation efficiency for human resources.
- Organized and categorized incoming mail and packages for efficient dispatch and distribution.
- Led special projects of varying complexity to enhance team efficiency.
- Oversaw safety protocols and compliance measures to ensure workplace safety standards.
- Led emergency preparedness initiatives for Medina County, ensuring community readiness and resilience.
- Managed inventory oversight for Texas vaccine immunization program in Medina County.
Mechanical Finish
James Avery Artisan Jewelry
09.1998 - 02.2003
- Analyzed mechanical challenges and implemented effective solutions, resulting in significant advancements in product quality.
- Conducted comprehensive analysis of final product performance, prioritizing reliability metrics and compliance with safety protocols.
- Analyzed mechanical processes meticulously to detect shortcomings and implement strategic improvement initiatives.
- Generated precise technical drawings and assembly models, ensuring alignment with project requirements for engineering and production teams.
Hospital Courier
Medina Regional Hospital
08.1992 - 07.1999
- Followed all safety protocols and took necessary precautions while providing care.
- Coordinated and executed transport of sick and injured patients to & from hospital.
- Drop off & delivered medical supplies to all Medical Clinics in Medina County (Hondo, Devine & Castroville).
- Maintained inventory hospital's medical supplies for the medical providers.
Casting Laborer
Universal Rundle
05.1987 - 08.1990
- Casting dept- cast pedestals & tile.
- Safety Coordinator.
Education
GED - undefined
Hondo High School
Hondo, TXSkills
Facilitated customer satisfaction through effective communication and problem-solving strategies
Facilitated preparation of cash deposits to maintain operational efficiency and compliance
Developed and optimized records management systems to enhance data accessibility and compliance
Facilitated effective phone call handling to enhance customer service experience
Oversaw employee training initiatives to foster professional development Coordinated training programs to align with organizational goals Evaluated training effectiveness to ensure continuous improvement
Fostered positive interactions with customers and clients to support business objectives
Oversaw back office operations to streamline processes and improve service delivery Coordinated with cross-functional teams to optimize resource allocation and enhance productivity Implemented best practices to elevate operational standards and compliance
Streamlined office management processes to enhance productivity and efficiency
Oversaw development of comprehensive spreadsheets to enhance data analysis processes Guided team in leveraging Excel functionalities to improve project efficiency Championed best practices for data management and reporting
Directed staff management initiatives to foster a collaborative work environment
Certification
- CPR & Stop the Bleed Certification
- Cybersecurity Awareness
- FEMA Certified
- Health Disability & Equity
- Effect of Disasters on Mental Health
- Homelessness for Public Health
- Fundamentals of Epidemiology
- Motivational Interviewing
- Community Engagement & Cultural Competence
- Texas Human Trafficking
- Union Pacific Hazardous Materials
- Local Rabies Control
- Blood Drives Coordinator
Timeline
HIM Technician
Medina Regional Hospital
07.2023 - 02.2025
Administrative Assistant
Medina County Health Unit
04.2004 - 07.2023
Mechanical Finish
James Avery Artisan Jewelry
09.1998 - 02.2003
Hospital Courier
Medina Regional Hospital
08.1992 - 07.1999
Casting Laborer
Universal Rundle
05.1987 - 08.1990
GED - undefined
Hondo High School