Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kianna Ybarra

Hondo,TEXAS

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

2
2
years of professional experience

Work History

Patient Service Representative

Medina Regional Hospital
02.2024 - 02.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Patient Service Representative

HR Block
12.2023 - 03.2024
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used [Software] to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.

Scheduling Representative

South Texas Rural Health Services
03.2023 - 08.2023
  • Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
  • Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
  • Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
  • Completed daily logs for management review.

Education

High School Diploma -

Hondo High School
Hondo, TX
05.2022

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Scheduling appointments
  • Medical terminology
  • Medical insurance
  • Healthcare industry
  • Clinical data entry

Timeline

Patient Service Representative

Medina Regional Hospital
02.2024 - 02.2025

Patient Service Representative

HR Block
12.2023 - 03.2024

Scheduling Representative

South Texas Rural Health Services
03.2023 - 08.2023

High School Diploma -

Hondo High School

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