Esther Garcia
Mission,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Analize customer experiences by providing service-oriented behaviors, understanding customer desires, ad providing best fitted solutions to build loyalty and understanding. Bilingual, fluent Spanish and English.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Ross Dress for Less
07.2025 - 09.2025
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Resolved customer inquiries and complaints promptly, maintaining satisfaction and retention.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Representative
TaskUs
11.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid long on-hold wait times.
- Answered constant flow of customer calls with minimal wait times using workflows provided by emoloyer.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept situations under control with every customer at times of struggle.
Assembly Line Worker
Stanley Black & Decker
01.2021 - 12.2021
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Built batteries for essential construction tools such as drills and grease guns.
- Assisted quality assurance by inspecting items, correcting mistakes and removing defective parts.
- High team work environment with exellent comunication.
Cashier
L' Pastel Cake Shoppe
08.2018 - 02.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, confirm orders as customed by their wants and needs.
- Restocked and organized merchandise in front lanes keeping all areas clean.
- Transported merchandise to diffrent locations at specific times according to customers requests.
- Excellent team work environment and comunication.
- Always going the extra mile for a happy and satisfied customer but keeping company policy at front.
- Helped customers complete purchases, locate items and join reward programs.
Education
Certificate - Medical Assistance
New Start School
McAllen, TXHigh School Diploma - High School
Juarez-Lincoln High School
Mission, TX05.2014
Skills
Building Customer Trust and Loyalty
Timeline
Retail Sales Associate
Ross Dress for Less
07.2025 - 09.2025
Customer Service Representative
TaskUs
11.2021 - 06.2022
Assembly Line Worker
Stanley Black & Decker
01.2021 - 12.2021
Cashier
L' Pastel Cake Shoppe
08.2018 - 02.2021
High School Diploma - High School
Juarez-Lincoln High School
Certificate - Medical Assistance
New Start School