Esther Garcia
Mission,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Analize customer experiences by providing service-oriented behaviors, understanding customer desires, ad providing best fitted solutions to build loyalty and understanding. Bilingual, fluent Spanish and English.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Ross Dress for Less
Mission, TX
07.2025 - 09.2025
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Resolved customer inquiries and complaints promptly, maintaining satisfaction and retention.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Representative
TaskUs
Harlingen, TX
11.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid long on-hold wait times.
- Answered constant flow of customer calls with minimal wait times using workflows provided by emoloyer.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept situations under control with every customer at times of struggle.
Assembly Line Worker
Stanley Black & Decker
Mission, TX
01.2021 - 12.2021
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Built batteries for essential construction tools such as drills and grease guns.
- Assisted quality assurance by inspecting items, correcting mistakes and removing defective parts.
- High team work environment with exellent comunication.
Cashier
L' Pastel Cake Shoppe
Mission, TX
08.2018 - 02.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, confirm orders as customed by their wants and needs.
- Restocked and organized merchandise in front lanes keeping all areas clean.
- Transported merchandise to diffrent locations at specific times according to customers requests.
- Excellent team work environment and comunication.
- Always going the extra mile for a happy and satisfied customer but keeping company policy at front.
- Helped customers complete purchases, locate items and join reward programs.
Education
Certificate - Medical Assistance
New Start School
McAllen, TXHigh School Diploma - High School
Juarez-Lincoln High School
Mission, TX05.2014
Skills
Building Customer Trust and Loyalty
Verbal and Written Communication
Upbeat and Positive Personality
Calm and Professional Under Pressure
Creative Problem Solving
Customer Data Confidentiality
Responding to Difficult Customers
Understanding Customer Needs
Multitasking and Prioritization
High level of patiance
Fast learner
Timeline
Retail Sales Associate
Ross Dress for Less
07.2025 - 09.2025
Customer Service Representative
TaskUs
11.2021 - 06.2022
Assembly Line Worker
Stanley Black & Decker
01.2021 - 12.2021
Cashier
L' Pastel Cake Shoppe
08.2018 - 02.2021
High School Diploma - High School
Juarez-Lincoln High School
Certificate - Medical Assistance
New Start School