Esther Garza
Corpus Christi
Summary
Detail-oriented healthcare and administrative professional with experience in referral coordination, insurance verification, and patient support. Skilled in managing high-volume workflows, maintaining HIPAA compliance, and delivering efficient, accurate service. Known for strong communication, organization, and the ability to keep operations running smoothly in fast-paced environments.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Delivery Driver
Shipt Inc.
Corpus Christi
11.2023 - Current
- Provided exceptional customer service by communicating with clients regarding orders, substitutions, and delivery updates
- Managed multiple orders and routes efficiently while maintaining organization and time management in a fast-paced environment
- Built positive customer relationships through professionalism, reliability, and clear communication
- Maintained a consistent 100% customer satisfaction and on-time delivery rating
- Resolved customer concerns quickly and effectively, ensuring a positive overall experience
Referral Specialist
Amistad Health
Corpus Christi
09.2023 - 10.2023
- Coordinated front desk–level patient support, including scheduling appointments and providing real-time updates on referral status
- Managed 30+ referrals at a time, communicating with providers, insurance companies, and patients to ensure timely care coordination
- Handled incoming and outgoing calls, addressing patient questions and resolving scheduling or insurance-related concerns
- Verified insurance eligibility and completed prior authorizations with strong attention to detail and accuracy
- Maintained organized patient records and ensured full HIPAA compliance in all communications and documentation
Testing Proctor
Del Mar College
Corpus Christi
08.2022 - 08.2023
- Provided front desk support by greeting students, verifying identification, and assisting with check-in and registration processes
- Managed a high volume of daily student interactions, answering questions and resolving issues in a professional and timely manner
- Monitored testing environments to ensure compliance while maintaining a calm and organized atmosphere
- Handled confidential documents and records with strict attention to accuracy and security
- Utilized Microsoft Office systems for data entry, scheduling, and maintaining organized records
Education
London High School
Corpus Christi, TXSkills
- Patient Coordination & Customer Service
- Insurance Verification & Prior Authorizations
- HIPAA Compliance & Medical Records Management
- Scheduling & Patient Follow-Up
- Data Entry & Office Administration
- Microsoft Office (Word, Excel, Outlook)
- Multitasking & Time Management
- Problem-Solving & Communication
Timeline
Delivery Driver
Shipt Inc.
11.2023 - Current
Referral Specialist
Amistad Health
09.2023 - 10.2023
Testing Proctor
Del Mar College
08.2022 - 08.2023
London High School