Saniah Hyatt

• Managed a high-volume front desk in a fast-paced medical office
• Answered and directed a large volume of incoming phone calls efficiently
• Coordinated patient check-in/check-out and scheduled appointments
• Prepared doctor’s notes and managed patient-related documentation
• Performed faxing, scanning, and administrative duties with accuracy
  Delivered excellent customer service to patients and healthcare staff
  Effectively multitasked in a fast-paced, high-demand environment
• Handled medical billing and assisted with billing management tasks
• Processed prior authorizations for injections, working closely with physicians to support patient care plans
• Communicated with insurance companies to obtain approvals and verify coverage
• Maintained accurate and organized medical records in compliance with privacy standards
• Utilized EMR systems for documentation, updates, and patient tracking
• Coordinated prior authorization for injections particularly in workers, compensation cases expediting patient care

• Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
• Established long-term relationships with clients by consistently delivering exceptional service.
• Organized company events and conferences attended by clients while maintaining a professional image.

Assisted Clients with any mental health challenges and directed difficulties when needed

Checked on the clients every 15 mins to make sure they was okay

Did medication checks and assisted assigned meds during mornings lunch and dinner

Prompted clients to stay on schedule

Chaperone clients when going on outings to make sure it was a safe environment

• Coordinated patient scheduling and managed appointment logistics for optimal workflow efficiency.
• Assisted patients with insurance verification, ensuring accurate information and smooth processing.
• Maintained electronic health records, contributing to data accuracy and compliance with regulations.
• Communicated effectively with healthcare providers to streamline patient care coordination efforts.
• Trained new team members on office protocols and patient management systems for seamless integration.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.