Juliet Elliott
Complete Hearing and Balance
OLYMPIA,WA
3
years of professional experience
Detail-oriented Patient Care Coordinator with expertise in HIPAA compliance, insurance verification, and claims processing. Proven record in enhancing patient care through effective communication and organizational skills.
Work History
Patient Care Coordinator
9 Months- Coordinated patient appointments and follow-ups to enhance care continuity.
- Managed communication between patients and healthcare providers for effective information sharing.
- Assisted with patient intake processes, ensuring accurate data collection and documentation.
- Provided administrative support in scheduling diagnostic tests and procedures for patients.
- Maintained electronic health records with accuracy to ensure compliance with regulations.
- Collaborated with clinical staff to resolve patient inquiries and concerns promptly.
- Educated patients on hearing health services, fostering informed decision-making regarding their care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Referral Coordinator
1 Year 7 Months- Coordinated patient referrals to specialists, ensuring efficient communication between healthcare providers.
- Managed appointment scheduling and follow-up processes to optimize patient care pathways.
- Assisted patients in navigating insurance verification and authorization for seamless service delivery.
- Collaborated with clinical staff to ensure timely and accurate patient information exchange.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Administrative Assistant
8 Months- Coordinated scheduling for meetings and appointments across multiple departments.
- Managed daily office operations, ensuring smooth workflow and efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate of Arts - General Studies
Skills
HIPAA compliance
Insurance verification
Insurance authorizations
Appointment scheduling
Claims processing
Calm and effective under pressure
Medical record requests
Organizational skills
Time management
Customer service
Critical thinking skills
Calm and effective under pressure
Insurance authorizations
Timeline
Patient Care Coordinator
Complete Hearing and Balance
11.2025 - CurrentRead More
Referral Coordinator
Mason Clinic
11.2023 - 06.2025Read More
Administrative Assistant
Titan Healthcare
03.2023 - 11.2023Read More
Pierce College
Associate of Arts from General Studies
Read More