Esther Gasparyan
Bothell,WA
Summary
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Grocery Manager
Safeway
05.2022 - Current
- Restock, arrange and organize merchandise to drive product sales
- Analyzing financial and operational reports to identify problems and opportunities
- Manage daily operations, including employee scheduling, customer service, and product ordering using FAR
- Initiating corrective action plans and case counts to improve overall night crew performance
- Daily store walks to check in with all departments and maintain store appearance, cleanliness and safety standards.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Customer Service Representative
Overstock
07.2020 - 12.2021
- Aid to customers via email and outbound calls if necessary
- Follow up on cases created by other agents for missing parts on items ordered, items lost/damaged in transit and come up with the best resolution for customer as well as the company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Supervisor
Gotprint
02.2016 - 01.2020
- Aid to customers via email, live chat and outbound calls if necessary
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Train new and current representatives on new products and features in admin as well as how to handle upset and distraught customers
- Come up with new and easy ways to make the site user friendly via JIRAs and discussion boards with IT/IS
- Provide tech support for programs such as FileZilla FTP and walk customers through updating different browsers if needed
- Provide certain customers temporary broker access and walk them through placing custom quotes through our Broker site.
Customer Care Specialist
Avanquest
10.2014 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided customers with detailed information on company products, services and materials.
Manager
Mrs. Field's Cookie Store
02.2012 - 03.2014
- Plan out weekly schedule for all associates
- Ensure all associates are fulfilling daily tasks while also reaching sales goals.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
Sales Associate
Gap Inc.
11.2011 - 12.2012
- Worked on inventory, price changes and trained seasonal employees
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
Skills
- Coordination of inventory
- Customer service and assistance
- Training and mentoring
- Merchandising Strategies
- Task Delegation
- Decision-Making
References
Available upon request
Timeline
Grocery Manager
Safeway
05.2022 - Current
Customer Service Representative
Overstock
07.2020 - 12.2021
Customer Service Supervisor
Gotprint
02.2016 - 01.2020
Customer Care Specialist
Avanquest
10.2014 - 01.2016
Manager
Mrs. Field's Cookie Store
02.2012 - 03.2014
Sales Associate
Gap Inc.
11.2011 - 12.2012
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