Esther Gonzalez
Hiram,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bilingual Resolution Specialist – Eligibility and Enrollment
Change Healthcare/Optum
09.2019 - 08.2025
- Manages and resolves complex claims inquiries for members and providers across multiple states.
- Handles high-volume calls, documenting all interactions and resolutions within the database.
- Build strong relationships with agencies while managing medical record requests.
- Prepares claims appeal reviews and supports internal departments with claims-related inquiries.
- Translates complex program information into clear, understandable summaries.
Parent Services Specialist - Parenting, Pregnancy and Post Adoption Program
Catholic Charities of The Archdiocese of Atlanta
07.2006 - 05.2019
- In-home parenting education, case management and support services.
- Provided information and referral.
- Maintained network of service delivery partners.
- Grant reporting and compliance.
- Utilization of electronic case management records for outcomes reporting.
Education
Medical Specialist -
US Army
Fort Sam Houston Texas01.1990
M.D. -
Universidad Central Del Este
San Pedro De Macoris, Dominican Republic01.1988
Skills
- Information collection
- Teamwork and collaboration
- Problem-solving
- Effective communicatio
Certification
- Certified Parenting Educator, Triple P Parenting Educator, Breastfeeding Educator, Childbirth Educator, Safe Kids Worldwide Technician
- Certified Nursing Assistant (Florida), Doctor of Medicine, Dominican Republic
Timeline
Bilingual Resolution Specialist – Eligibility and Enrollment
Change Healthcare/Optum
09.2019 - 08.2025
Parent Services Specialist - Parenting, Pregnancy and Post Adoption Program
Catholic Charities of The Archdiocese of Atlanta
07.2006 - 05.2019
Medical Specialist -
US Army
M.D. -
Universidad Central Del Este