Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Esther Kemmer

Brookville,PA

Summary

Detail-oriented professional with expertise in inventory control and operations management. Proven ability to streamline processes and enhance patient care through effective team building and training initiatives.

Dynamic supervisor with extensive experience in training and mentoring staff within the healthcare sector. Skilled in inventory management and operations oversight, committed to improving efficiency and patient safety through effective team collaboration.

Results-driven professional with a strong background in customer service and process improvement. Recognized for enhancing patient care and maintaining high standards in inventory control and team dynamics.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Supervisor

Penn Highlands Healthcare
Brookville, PA
06.2019 - Current

Order supplies to maintain the hospital with their needs. Stock the units with their supplies. Receive and deliver packages. Check the stock for outdate. Ensure we have enough supplies to fill all the units. Stock and rotate the supplies on shelves.

Central Sterile Processing Technician

Penn Highlands Brookville
Brookville, PA
09.2008 - 06.2019
  • Sterilized surgical instruments using advanced sterilization techniques and equipment.
  • Ensured compliance with infection control protocols during processing procedures.
  • Maintained accurate records of sterilization cycles and equipment usage.
  • Trained new staff on sterile processing practices and safety standards.
  • Collaborated with surgical teams to ensure timely availability of instruments.
  • Conducted routine quality checks on sterilization equipment for optimal performance.
  • Oversaw inventory management, ensuring adequate supply levels of sterilized materials.
  • Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
  • Ensured compliance with industry regulations through regular audits of sterilization equipment and documentation practices.
  • Supported successful surgeries by promptly addressing any issues or concerns related to instrument availability or condition.
  • Streamlined workflow by effectively prioritizing tasks and managing time during high-volume periods.
  • Prevented cross-contamination between sterile processing areas by diligently following proper workflow protocols at all times.
  • Increased patient safety by adhering to strict guidelines for decontamination, assembly, and transport of surgical instruments.
  • Maintained accurate records of sterilization processes, equipment maintenance, and quality assurance checks for audit purposes.
  • Reduced the risk of infection in patients by maintaining a clean and organized central sterile processing area.
  • Collaborated with surgical teams to ensure timely delivery of properly sterilized and assembled instrument sets.
  • Minimized instrument damage through meticulous inspection, identification of defects, and prompt reporting to supervisors for repair or replacement decisions.
  • Contributed to cost savings through diligent inventory management and efficient use of supplies.
  • Picked instruments and supplies for surgeries.
  • Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Verified and maintained proper documents and records for sterilization.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Recorded biologicals and test results.
  • Inspected sterile package integrity prior to distribution.
  • Identified parameters and sterilization method required for each item to be sterilized.
  • Ordered and restocked supplies for decontamination and surgical areas.
  • Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
  • Monitored inventory levels to keep all medical equipment properly stocked.

Medical Records

WRC McKinley Health
Brookville, PA
08.2003 - 08.2008
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Streamlined communication between departments by creating clear protocols for requesting and sharing medical records.
  • Reduced billing errors with thorough analysis of patient medical records and insurance details.
  • Documented all care provided accurately and completely in electronic medical records system.
  • Maintained strict adherence to HIPAA regulations while handling confidential patient information and medical records.
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Assisted in maintaining accurate medical records, ensuring patient privacy and HIPAA compliance.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.

CNA

WRC McKinley Health
Brookville, PA
06.2002 - 08.2003
  • Provided compassionate patient care, ensuring comfort and safety during daily activities.
  • Assisted in monitoring vital signs and documenting patient information accurately.
  • Collaborated with nursing staff to develop individualized care plans based on patient needs.
  • Trained new CNA staff on best practices for patient care and safety protocols.
  • Implemented infection control measures to maintain a safe healthcare environment.
  • Facilitated communication between patients, families, and medical teams to enhance care coordination.
  • Supported rehabilitation efforts by assisting patients with mobility exercises and daily living tasks.
  • Conducted regular assessments of patient conditions, reporting changes to nursing staff promptly.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Patient Care Aide

Philip Taylor House
Brookville, PA
04.2002 - 08.2002
  • Assisted residents with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff for timely intervention.
  • Collaborated with healthcare team to develop personalized care plans for patients.
  • Trained new aides on procedures, safety protocols, and patient care standards.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Implemented improvements in workflow processes, enhancing overall efficiency of care delivery.
  • Maintained cleanliness and organization of patient areas, promoting a safe environment.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Remained alert to problems or health issues of clients and competently responded.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Contributed to enhanced teamwork within the healthcare setting by maintaining open lines of communication with fellow Patient Care Aides, nurses, physicians, and other members of the interdisciplinary team.

Resident Manager

Lakeshore Community Service
Erie, PA
2000 - 04.2002
  • Managed daily operations of residential community, ensuring compliance with safety and quality standards.
  • Coordinated resident services, enhancing communication between staff and residents for improved satisfaction.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
  • Took care of Residents, daily hygiene, doctor appointments

Resident Care Aide

Lakeshore Community Service
Erie, PA
04.1999 - 06.2000
  • Assisted residents with daily living activities, promoting independence and well-being.
  • Monitored health and safety conditions, ensuring compliance with care standards.
  • Documented resident progress and incidents accurately in electronic health records.
  • Collaborated with healthcare teams to develop and implement individualized care plans.
  • Administered medications as prescribed, ensuring adherence to treatment protocols.
  • Supported emotional well-being of residents through companionship and active listening.
  • Trained new staff on procedures and best practices for resident care continuity.
  • Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
  • Followed nutritional plans to prepare optimal meals.
  • Identified opportunities for process improvements within caregiving practices and documentation systems.
  • Enhanced resident well-being by providing compassionate care and support in daily activities.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
  • Promoted a safe living environment for residents by performing regular safety checks and maintaining cleanliness.
  • Maintained accurate records of resident information, including health status, medications, allergies, emergency contacts, and dietary needs.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.

Waitress

Pizza Hut
DuBois, PA
10.1997 - 06.1999
  • Provided friendly and efficient service to enhance customer satisfaction.
  • Accurately processed orders and managed transactions using POS system.
  • Maintained cleanliness and organization of dining area to ensure safety standards.
  • Collaborated with team members to deliver timely service during peak hours.
  • Assisted in training new staff on menu items and service protocols.
  • Handled customer inquiries and resolved issues promptly to maintain loyalty.
  • Upsold menu items to increase sales while ensuring customer needs were met.
  • Monitored stock levels and communicated needs to kitchen staff for efficient operations.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Hostess

Plyler's Pizza and Family Restaurant
Brookville, PA
06.1996 - 10.1997
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Assisted servers with menu explanations, enhancing customer dining experience.
  • Coordinated with kitchen staff to ensure timely meal delivery.
  • Handled customer inquiries and complaints professionally, resolving issues effectively.
  • Maintained cleanliness of dining area, contributing to positive ambiance.
  • Trained new hostesses on operational procedures and customer service standards.
  • Implemented efficiency improvements in seating arrangements during peak hours.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

Associate of Applied Science - Medical Assistant

DuBois Business College
DuBois, PA
03-1999

High School Diploma -

Brookville Area High School
Brookville, PA
05-1997

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Inventory control
  • Team building
  • Processes and procedures
  • Operations management
  • Process improvement

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 1 staff members.

Certification

Central Reprocessing Certifications

Languages

English

Timeline

Supervisor

Penn Highlands Healthcare
06.2019 - Current

Central Sterile Processing Technician

Penn Highlands Brookville
09.2008 - 06.2019

Medical Records

WRC McKinley Health
08.2003 - 08.2008

CNA

WRC McKinley Health
06.2002 - 08.2003

Patient Care Aide

Philip Taylor House
04.2002 - 08.2002

Resident Care Aide

Lakeshore Community Service
04.1999 - 06.2000

Waitress

Pizza Hut
10.1997 - 06.1999

Hostess

Plyler's Pizza and Family Restaurant
06.1996 - 10.1997

Resident Manager

Lakeshore Community Service
2000 - 04.2002

Associate of Applied Science - Medical Assistant

DuBois Business College

High School Diploma -

Brookville Area High School
Esther Kemmer