Esther Kim
Kent,USA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
15
15
years of professional experience
Work History
Operations Manager
Para Los Niños de Highline
01.2020 - 03.2025
- Human Resources Generalist duties
- Manage all program funder reports
- Develop procedures and training to assure accuracy and quality of information
- Ensure that PLN is compliant with legal requirements and file necessary reports
- Oversee office materials and systems
- Assist with event planning and coordination
- Support Executive Director with strategic services
- Spanish used 90% in all work tasks, documents, and conversations
Social Services Manager
Korean Women’s Association
11.2018 - 01.2020
- Manage all operations of assigned KWA Social Services programs
- Coordinate and/or work with KWA staff to plan activities and special events
- Collect and enter data for state, federal and other funding programs
- Manage activities and reporting requirements of Basic Food Outreach employees
- Represent KWA internally and externally on committees and work groups
Office Manager/Administrative Lead
Washington State University
03.2014 - 12.2014
- Coordinate logistics for training
- Edit manuals
- Budget annual program expenses
- Assist with grant writing activities
- Research opportunities
- Reconcile Task Order Receipts
- Evaluate and audit data entries
- Coordinate travel
- Manage Washington State “Certified Peer Counselor” Testing
- Coordinate marketing efforts for Youth ‘N Action and Peer Initiatives Programs
- Provide customer service to inquiries from constituents and program partners
Research Study Assistant
University of Washington
09.2012 - 05.2013
- Accurately enter research and clinical data into database
- Contact and collect data from participating families, and agencies
- Call Spanish speaking families monthly “Therapist Adherence Measure-Revised”
- Maintain detailed and accurate records
- Maintain large data sets obtained from multiple clinical and administrative data sources
- Assist with other clerical tasks
- Assist Financial Office Administration
Field Operations Clerk
U.S. Census Bureau 2010
11.2009 - 08.2010
- Prepare enumeration materials by checking address registers for duplicate or missing addresses, organizing crew leader assignment control records, keying data, and checking training materials
- Prepare work assignments for field staff
- Track and ship census forms for processing at the U.S. Census Bureau’s National Processing Center
- Perform assigned tasks in the operations control system
Questionnaire Assistance Center Representative (Korean Language)
U.S. Census Bureau 2010
11.2009 - 08.2010
- Assist non-English speaking Koreans fill out census forms
Partnership Assistant (Korean Language Specialist)
U.S. Census Bureau 2010
11.2009 - 08.2010
- Outreach to the Korean community
- Speak in Korean public events of the importance of the 2010 Census
- Recruit Korean native speakers to work as census enumerators
- Facilitate Korean study groups for the Census Exam
Education
Master of Social Work (MSW) - Advanced Standing (Mental Health Concentration)
University of Washington
Seattle, WA06.2013
Bachelor of Arts - Social Welfare (BASW)
University of Washington
Seattle, WA06.2012
Skills
- Washington State Certified Peer Counselor
- Business Software Specialist Achievement Certificate
- First Degree Black Belt – Tae Kwon Do
- Team leadership
- Operational efficiency
- Staff training
- Policies and procedures implementation
- Performance monitoring
- Maintaining compliance
LANGUAGES
Fluent in Korean, Spanish, and English
Passed Written Exam for WA State DSHS Social Services Interpreter for Korean and Spanish
Passed Written Exam for WA State DSHS Medical Interpreter for Korean
August 3, 2019 El Rey 1360 AM – Mexican Radio Station (Guest) [100% Live in Spanish]
April 2014 Passed the “Test of Proficiency in Korean” Advanced Level
Timeline
Operations Manager
Para Los Niños de Highline
01.2020 - 03.2025
Social Services Manager
Korean Women’s Association
11.2018 - 01.2020
Office Manager/Administrative Lead
Washington State University
03.2014 - 12.2014
Research Study Assistant
University of Washington
09.2012 - 05.2013
Field Operations Clerk
U.S. Census Bureau 2010
11.2009 - 08.2010
Questionnaire Assistance Center Representative (Korean Language)
U.S. Census Bureau 2010
11.2009 - 08.2010
Partnership Assistant (Korean Language Specialist)
U.S. Census Bureau 2010
11.2009 - 08.2010
Bachelor of Arts - Social Welfare (BASW)
University of Washington
Master of Social Work (MSW) - Advanced Standing (Mental Health Concentration)
University of Washington
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