Jaylund Smith
Tacoma,Wa
Summary
Compassionate Peer Counselor with a proven track record in delivering emotional support and guidance. Demonstrates exceptional skills in active listening, empathy, and communication, contributing to the establishment of safe spaces for open dialogue. Achievements include successfully facilitating conflict resolution and promoting collaborative relationships among peers. Committed to applying counseling principles to enhance individual well-being and foster supportive environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Peer Counselor
Metropolitan Development Council
Tacoma, WA
07.2024 - Current
- Provided emotional support, care and guidance to individuals in need of assistance.
- Managed surveillance systems to maintain security protocols.
- Maintained optimal safety standards across residential environments.
- Overseen complete logging of guest arrivals and departures.
Inbound Sales Representative
XFINITY
10.2021 - 03.2022
- Handled customer complaints promptly in a high-pressure environment.
- Generated significant sales volume of streaming packages, cable, and home internet solutions.
- Provided accurate information regarding product features, pricing and availability.
- Built strong relationships with customers through excellent service delivery.
- Assisted customers with placing orders over the phone or online.
Certified Peer Specialist II
TELECARE CORPORATION
09.2020 - 03.2021
- Carried out routine wellness inspections safeguarding clients.
- Developed outstanding rapport with all clients and collaborated with staff to maintain safety within the facility
- Executed meal preparation duties by delivering timely meals while upholding sanitation standards in the kitchen.
- Mitigated critical incidents through proactive problem-solving techniques.
- Addressed urgent scenarios swiftly and carefully.
Education
Some College (No Degree) - Psychology
Central Washington University
Ellensburg, WASkills
- Certified Peer Counselor in Washington State
- Wellness Recovery Planning
- Effective Verbal Communication
- Interpersonal skills
- Empathetic Communicator
- Comprehensive Patient Support
- Effective Problem Resolution
- Analytical skills
- Logical reasoning
Certification
- Washington State Peer Counselor Certification
Timeline
Peer Counselor
Metropolitan Development Council
07.2024 - Current
Inbound Sales Representative
XFINITY
10.2021 - 03.2022
Certified Peer Specialist II
TELECARE CORPORATION
09.2020 - 03.2021
Some College (No Degree) - Psychology
Central Washington University
Similar Profiles
Lisa SailiLisa Saili
Data Specialist at Metropolitan Development CouncilData Specialist at Metropolitan Development Council
Marc HillMarc Hill
Engagement and Technical Support Manager at Rotherham Metropolitan Borough CouncilEngagement and Technical Support Manager at Rotherham Metropolitan Borough Council
Ellie TynanEllie Tynan
Cleaner at Bradford Metropolitan District Council - Home Farm Primary SchoolCleaner at Bradford Metropolitan District Council - Home Farm Primary School