Monica Stewart
Seattle
Summary
Reliable and proactive Lead Residential Counselor skilled in leading groups and coordinating comprehensive support services. Committed to ensuring safety and promoting well-being through effective crisis intervention and therapeutic techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Day Residential Counselor
DESC 1811 Eastlake
Seattle, WA
11.2024 - Current
- Interact with residents in the general milieu and common areas.
- Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as necessary.
- Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence.
- Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings.
- Manage all building operations in the absence of other project and clinical staff as assigned.
- Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.
- Maintain safety and security by monitoring all general access areas and enforcing project rules.
- Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
- Write significant events involving residents and building operations activities in a daily log; read log daily.
- Assist with room turnovers, new resident leasing and orientation; rent collection and facilities inspections.
- Respond to resident complaints.
- Work cooperatively with clinical and maintenance staff sited at the project and with visiting providers; refer residents to clinical and other staff as necessary
- Initiate appropriate response to maintenance requests.
- Participate in staff meetings and trainings.
- Assist with other property management functions as assigned.
- Other duties as assigned.
Shelter Monitor
Salvation Army Harborview Hall
Seattle, WA
05.2023 - 08.2023
- Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service
- Provide assistance to residents to ensure a safe environment, to include compliance with rules and
- Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, ) of hazards, inappropriate behavior, needed repairs or other notable condition.
- Respond to emergency situations that may arise, making independent decisions within policy guidelines, as
- Provide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
- Conduct client intakes and departure processes, as required by department policy.
- Provide orientation, support, and supervision to
- Assist with the orientation and training of new staff, volunteers, and
- Work cooperatively with other Salvation Army staff and
- Represent Salvation Army programs to other community agencies and representatives in a respectful and positive
- Participate in staff
- Maintain case records and required forms and reports in prescribed
- Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
- Prepare water, coffee, snacks for guests, when
- General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas as assigned.
- Work with Janitorial staff as assigned.
- Perform other duties as requested.
Hotel Night Auditor
Hotel Max Seattle
Seattle, WA.
06.2022 - 05.2023
- Managed front desk operations, ensuring accurate guest check-ins and check-outs.
- Audited daily financial transactions to maintain accuracy and compliance.
- Resolved guest inquiries and concerns efficiently, enhancing overall satisfaction.
- Coordinated with housekeeping to ensure room readiness for arrivals.
Education
High School Diploma -
High School Diploma -
Ballard High School
Seattle, WA06-2004
Skills
- Washington State Certified Peer Counselor
- Professional boundaries
- Client advocacy
- Family support
- Therapeutic techniques
- Creating and Leading Groups for Peer/Clients
- Self-care strategies
- De-escalation techniques
- Multicultural competence
- Motivational interviewing
- HIPAA protocols
- Residential care
- Counseling and coaching
- Teamwork
- Problem-solving
- Reliability
- Multitasking
- Active listening
Accomplishments
As of 4/8/2022 I will be 4 years Clean. Everything I set out to accomplish I have done, leading up to this point to becoming a official Peer Counselor.
Certification
Washington State Certified Peer Counsoler
Timeline
Day Residential Counselor
DESC 1811 Eastlake
11.2024 - Current
Shelter Monitor
Salvation Army Harborview Hall
05.2023 - 08.2023
Hotel Night Auditor
Hotel Max Seattle
06.2022 - 05.2023
High School Diploma -
High School Diploma -
Ballard High School