ESTHER LADDIN
Kansas City,MO
Summary
Productive Regional Account Manager offering 7 years of experience and outstanding oral and written communication skills. Persuasive and charming yet committed to honesty and maintaining long-term, individualized relationships. Known for increasing profits, streamlining company procedures and goal-oriented mindset.
Overview
10
10
years of professional experience
Work History
Regional Account Manager
Nextaff Staffing - Plus Two, LLC
03.2023 - Current
- Connect with Healthcare facilities to discuss their hiring needs
- Building and maintaining relationships with local healthcare facilities and their decision makers
- B2B Sales and Networking
- Generated leads through networking, cold calls and industry connections.
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
Administrator
Brookdale at Home
07.2022 - 02.2023
- Organize all associates and their daily tasks
- Create schedule for each associate
- Optimize associates’ time on company time
- Efficiently managed a revenue budget of $360,000 yearly
- Directly supervised 15 caregivers
- Completed invoicing, approved care plans and client notes
- Work closely with Director of Resident services to create care plans for clients
Director of Operations
JoJoSellsKC
09.2021 - 07.2022
- File client notes
- Organize social events and media for marketing
- Continue to maintain client referrals for the business
Manager
Brookdale at Home
08.2021 - 10.2022
- Organize all associates and their daily tasks
- Create schedule for each associate
- Optimize associates’ time on company time
- Efficiently managed a revenue budget of $13,000 monthly
- Directly supervised 9 caregivers
- Completed invoicing, approved care plans and client notes
- Worked closely with Director of Resident services to create care plans for clients
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Supervisor and Scheduler
Brookdale at Home
08.2021 - 10.2021
- Organize each associate and their daily tasks
- Create schedule for each associate
- Optimize associates’ time on company time
- Directly supervised 9 caregivers
- Coordinated invoicing, client notes and care plans in order to send to clients’ Long Term Care companies
Marketing Coordinator
Brookdale
10.2019 - 08.2021
- Coordinate move in meals, cable sign up, and checking in on residents
- Supplying information to new residents
- Work closely with sales team and am a part of the A-Team
- Support billing maintenance for new and existing residents
- Work with Maintenance and Housekeeping to make sure apartments are ready for residents
Business and Rental Manager
JLA Farms
06.2015 - 12.2020
- Manage budgets and all business accounts, both receivable and payable
- Negotiate various repairs, purchases, travel
- Organize and manage 25-30 rental properties
- Work both independently and as a team to prepare rentals for future tenants
- Handle general maintenance concerns for all properties
- Screen prospective renters and organize move-ins and move-outs
- Planned and executed multiple events for both personal and business.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Implemented rental asset processes and cleanliness standards.
Barista
Starbucks
05.2013 - 11.2018
- Consistently met and exceeded time management goals
- Developed up selling techniques
- Learned multitasking skills in a fast pace environment
- Implemented various ways to enhance the customer experience
Administrative Assistant
Keller Williams
05.2014 - 09.2015
- First contact for customers and agents
- Converted various data from agents into programs for accessibility
- Coordinated schedules for all meeting rooms and conferences
Education
Associate - Computer Concepts-Web Applications
Johnson County Community College
Overland Park, KS2014
Skills
- Monitor Industry Trends
- Customer Needs Assessments
- Documentation
- Personable and Approachable
- Effective Project Completion
- Directing Team Members
Timeline
Regional Account Manager
Nextaff Staffing - Plus Two, LLC
03.2023 - Current
Administrator
Brookdale at Home
07.2022 - 02.2023
Director of Operations
JoJoSellsKC
09.2021 - 07.2022
Manager
Brookdale at Home
08.2021 - 10.2022
Supervisor and Scheduler
Brookdale at Home
08.2021 - 10.2021
Marketing Coordinator
Brookdale
10.2019 - 08.2021
Business and Rental Manager
JLA Farms
06.2015 - 12.2020
Administrative Assistant
Keller Williams
05.2014 - 09.2015
Barista
Starbucks
05.2013 - 11.2018
Associate - Computer Concepts-Web Applications
Johnson County Community College
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