Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic

Esther Lawshea

San Antonio,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Member Care Associate position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lowes
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Front Desk Sales Associate

Massage Envy
04.2023 - 07.2023
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Senior Sales Associate

Orangetheory Fitness
04.2021 - 02.2022
  • Met or exceeded sales objectives on consistent basis to drive company growth up by 23%.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Generated sales leads and cold called potential customers.
  • Maintained comprehensive knowledge of industry-related goods and services such as retail and heart-rate monitor devices.
  • Developed sales plans to increase market share, customer base and revenue by 12%.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Kept detailed track of sales and customer information in company system.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Promoted brand awareness and utilized took advantage of network connections to increase brand development.

Server

54th Street Grill & Bar
08.2020 - 04.2021


  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.


Team Lead

Orange Leaf
08.2020 - 04.2021
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Reported on updates to project specifications and progress.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Increased yogurt sales by 5%.
  • Designed strategic plan for component development practices to support future projects.

Team Lead

Pizza Hut
06.2018 - 07.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Directed and supervised team of new workers to increase food and health development by 10%.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.

Education

High School Diploma -

William J Brennan
San Antonio, TX
06.2020

Skills

  • Building Customer Loyalty
  • Customer Relations
  • Training Development Aptitude
  • Customer Consulting
  • Brand Representation
  • Customer Service
  • Channel Management
  • Pricing and Labeling
  • Teamwork and Collaboration
  • Professional Integrity

Certification

  • CSP - Certified Sales Professional

Additional Information

I've always been the type of person who emulates and embodies 'Keep your eyes on the prize.' I see far beyond than just the surface and the exterior of each task, entrusted to me by my peers, clients, and superiors. I tend to overanalyze, and overestimate any and every task because I enjoy finding countermeasures to any and all obstacles that distort or block my view from my game plan. Work life isn't fullfilling or exhilarating without a few challenges to keep me on my toes.

Timeline

Customer Service Representative

Lowes
07.2023 - Current

Front Desk Sales Associate

Massage Envy
04.2023 - 07.2023

Senior Sales Associate

Orangetheory Fitness
04.2021 - 02.2022

Server

54th Street Grill & Bar
08.2020 - 04.2021

Team Lead

Orange Leaf
08.2020 - 04.2021

Team Lead

Pizza Hut
06.2018 - 07.2019

High School Diploma -

William J Brennan

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Esther Lawshea