Esther Lepore
Dallas,TX
Summary
Experienced sales professional highly effective at meeting and exceeding sales quotas on a consistent basis. Continually staying up-to-date on latest market trends and product changes.
Knowledgeable and professional skilled in administrative support and customer service. Bringing 11 years of experience managing fast-paced, customer service operations. Strong planning, problem solving and excellent communication skills. Flexible hard worker ready to learn and contribute to team success.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Cortland
Dallas, Texas
09.2022 - Current
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Materials Management
United States Air Force
09.2016 - 09.2022
- Inspected product load for accuracy and safely transported it around the warehouse.
- Evaluated and redesigned systems to support customer service and operational goals to get the job done faster and more efficiently.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Key member of global distribution operations team that coordinated shipments across 5 different countries.
- Reported inventory balances and cycle counts in both the office as well as the warehouse assigned to.
Apartment Leasing Agent/Sales Associate
Mill Creek Residential Trust LLC
08.2021 - 08.2022
- Oversee daily operations, and administration of two different properties. One stabilized & the other Lease Up. Total of 557 units.
- Foster good working relationships with owners, residents and board members.
- Continually promoting property to businesses in local area through marketing collateral, phone calls and email messages.
- Implement business strategies to maximize tenant satisfaction and reduce vacancies.
- Develop strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Writing and filing reports each day on current leasing activities.
- Marketing and advertising vacancies on media and advert channels to attract potential tenants.
- Using upselling techniques to maximize revenue.
- Conducting customer needs analysis to deliver relevant products or services.
- Collaborating with colleagues to exchange selling strategies and marketing information.
Bartender
Twin Peaks
01.2020 - 06.2021
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Implemented special events to boost customer numbers and profits.
Bartender
Black Sheep Bar
09.2019 - 12.2020
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Sales Associate
Quality Conservation Services
08.2018 - 05.2019
- Assisted customers with selection of products and services
- Educated customers on product and service offerings.
- Mentored team members in mastering sales techniques to consistently exceeding objectives
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Built and maintained effective relationships with peers and upper management.
- Built a loyal clientele to retain a high level of repeat and referral business
- Met with customers to understand needs, recommend products and offer services that aligned with individual desires and needs
- Listened to customer needs and preferences to provide accurate advice
- Diagnosed and resolved problems with mobile devices in alignment with company service standards
- Monitored inventory using PG&E management software
Lifeguard
United States Air Force Academy Endowment
05.2014 - 09.2014
- Led swimming lessons with of kids ages 3-5 to share optimal swim techniques and build strength.
- Optimized customer service by resolving issues quickly and with a courteous and positive demeanor.
- Kept watch over swimmers to ensure fast response when distress situations arose.
- Partnered with fellow team members on new customer service programs to ensure a nice swimming experience.
Education
Material Management Technical Training
United States Air Force
San Antonio, TX2017
High School Diploma -
Highlands Grace Academy
Kansas City, MO2016
Skills
- Reliable and punctual
- Listening skills
- Outgoing personality
- Written and oral communication skills
- Customer- and service-oriented
- Sales expertise
- Computer Skills
- Reliable team worker
- Math and language skills
- Event planning
- Property tours
- Sales and marketing
- Record keeping
- Issue escalation
- Relationship building
- Service prioritization
- Sales Techniques
Timeline
Leasing Consultant
Cortland
09.2022 - Current
Apartment Leasing Agent/Sales Associate
Mill Creek Residential Trust LLC
08.2021 - 08.2022
Bartender
Twin Peaks
01.2020 - 06.2021
Bartender
Black Sheep Bar
09.2019 - 12.2020
Sales Associate
Quality Conservation Services
08.2018 - 05.2019
Materials Management
United States Air Force
09.2016 - 09.2022
Lifeguard
United States Air Force Academy Endowment
05.2014 - 09.2014
Material Management Technical Training
United States Air Force
High School Diploma -
Highlands Grace Academy