Esther Madeus

• Make sure Sales team, WS Operations Associates, and Shipping team are following policies and procedures
• Main point of contact on team regarding all inbound and outbound shipments for department
• Manage creating Seasonal Sales Orders books
• Responsible for all internal warehouse product allocation, pick tickets and invoices
• Responsible for external shipping vendor allocation, pick tickets, sticker requests
• Send daily email to Bergen warehouse
• Monitoring customer special requests, on hold & issuing of invoices for WS Associate allocating and creating pick tickets
• Manage & track international direct shipments from Japan with iPlanning
• Responsible for tracking order deposits, pre-payments and creating invoices
• Support with correspondence with multiple wholesale and partnership accounts
• Liaise with headquarters on merchandise and carnet shipments
• Manage physical inventory which includes warehouse transfers
• Troubleshoot and resolve escalated issues
• Provide sales support and customer service to existing accounts
• Backup for Wholesale Operations Associate & Shipping Team
• Wholesale Key accounts.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

• Partner daily with Wholesale team, including Wholesale Managers, account executives (East/West), and finance team
• Order entry (Forward, bulk, EDI transmissions, ATS/immediate orders)
• Assist Wholesale team with order extensions, and changes
• Provide accounts payable oversight, supporting and managing AP related projects
• Process RA/RTVs
• Manage key accounts like Macy's/backstage, Bloomingdales and Bloomingdales outlet, Saks off 5th, Century 21, and Amazon
• Managing picking process (both manual and bulk picks)
• Reviewing vendor manual and ensuring compliance standards are met with warehouse
• Managing all customer bookings/routing, partnering with warehouse to ensure proper shipment
• Assist in with business development activities.

• Providing pricing estimates/quotes for project orders data entry, for customers such as L&T, Saks 5th Ave, Gilt, Hautelook, Look.com and Amazon
• Working with the account department in issuing invoices
• Communicated with National Regional Manager & Sales Manager regarding all issues
• Order Stock when needed to fill special customer
• Procedures and price tickets for Lord and Taylor, Saks 5th, Nordstrom Rack, and Bloomingdales
• Verified and logged in deadlines for responding to daily inquiries
• Responsible for routing all shipments and making sure the correct number of cartons warehouse
• Improved communication efficiency as primary liaison between departments, clients, and vendors
• Assure all orders are shipped to both D2C and B2B customer on a time and in full.

Successfully established effective systems for record retention by creating database for daily correspondence tracking

• Entering collections Denim for purchasing department
• Interact with various vendors such as, Bloomingdales, Nordstrom, Zappos, and Amazon to process EDI orders for upcoming seasons
• Assist PR/sales department with fashion week production
• With head of sale's approval, issue RA's (Return authorization) business vendors
• Manage all UPC tag procedures and printing for Nordstrom, Bloomingdales, etc.
• Responsible for all communications with sales manager, designers and warehouse
• Communicated with warehouses on document requirements and advance ship notices required.