Esther Medicine Bear
Watonga,OK
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Lucky Star Casino. Skilled in maintenance and repair, coupled with exceptional problem-solving abilities, I consistently exceed performance goals. My adaptability and active listening skills ensure high-quality guest and team interactions, driving positive outcomes and operational efficiency.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Clerk
Lucky Star Casino
Watonga, OK
11.2023 - 03.2024
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Assistant Store Manager
Apple Market
Watonga, OK
08.2020 - 09.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Slot Technician
Lucky Star Casino
Watonga, OK
09.2020 - 11.2023
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
- Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
Cashier
Apple Market
Watonga, OK
06.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Diploma -
Watonga High School
Watonga, OKSkills
Welcoming guests
Time management
Problem-solving skills
File management
Active Listening
Maintenance and Repair
Multitasking Abilities
Problem-Solving
Equipment troubleshooting
Flexible and Adaptable
Timeline
Hotel Front Desk Clerk
Lucky Star Casino
11.2023 - 03.2024
Slot Technician
Lucky Star Casino
09.2020 - 11.2023
Assistant Store Manager
Apple Market
08.2020 - 09.2020
Cashier
Apple Market
06.2019 - 09.2019
Diploma -
Watonga High School