Esther Moreno
Queens,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
CBP Technician
Customs and Border Protection
05.2024 - Current
- Processing commercial vessels and pleasure vessels
- Knowledge of US Code, Statues and CFR related to CBP, international maritime laws and regulations, with an extensive understanding of Latin America crime trends and activities.
- Approved Arrival, Entrances and Clearance for Foreign and coastwise vessels.
- Knowledgeable in VECS, MCR, ACE and OTCNET.
- Managed Vessel Centre schedule and interact with vessel agents.
- Processed Vessel checks and brokers.
Customer Information Representative
NYC Dept Of Health And Mental Hygiene
06.2017 - 05.2024
- Maintains logs of vital records issued to community agencies such as, family court, NYC District Attorneys Offices and Civil Courts.
- Communicate with customers through various channels.
- Input date entry with E-Vital software platform
- Acknowledge and resolve all customer complaints, keeping records of customer interactions.
- Assist director with coordination of schedule and assignment planning.
- Provide feedback on the efficiency of the customer service process.
- Contribute to team effort by accomplishing related results as needed.
Community Assistant
NYC Dept Of Health And Mental Hygiene
09.2009 - 06.2018
- Completed administrative tasks such as filing, record keeping, answering telephones, making referrals.
- Facilitated community outreach to expand participation and support.
- Kept case files updated, accurate and aligned with requirements.
- Handled incoming subpoenas from courts, judges and community.
- Ensured customer satisfaction and provide professional customer support.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Prepared and processed applications, initial payments and security documentation.
Clerical Associate
Public Health Solutions
02.2007 - 08.2009
- Developed correspondence letters, memos, and emails.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted with onboarding of new employees.
- Utilized office management software to record and track customer information.
Education
Associate of Business Administration - Business Administration
LaGuardia Community College of The City University of New York
Long Island City, NY08.2005
High School Diploma -
Queens Vocational & Technical HS
Queens, NY06.2001
Skills
- Time Management
- Teamwork
- Multitasking
- Attention to detail
- Technophile
- Tech-Savvy
- Deadline-oriented
Languages
Spanish
Native or Bilingual
Timeline
CBP Technician
Customs and Border Protection
05.2024 - Current
Customer Information Representative
NYC Dept Of Health And Mental Hygiene
06.2017 - 05.2024
Community Assistant
NYC Dept Of Health And Mental Hygiene
09.2009 - 06.2018
Clerical Associate
Public Health Solutions
02.2007 - 08.2009
Associate of Business Administration - Business Administration
LaGuardia Community College of The City University of New York
High School Diploma -
Queens Vocational & Technical HS
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