Krisella Ramirez

*Assisting and providing support to CBP Officers and Agricultural Specialists on inspection, intelligence, analysis and examination of passengers, baggage conveyances and cargo
*Operating scanning equipment to review contents of packages; screening incoming parcels for completeness of declarations, admissibility, entry status, and contraband
*Examining cargo and merchandise; applying appropriate tariff number, value, and rate of duty and tax to merchandise; comparing passenger baggage to declarations
*Preparing complex broker/importer cases for decision by specialists; and reviewing declarations and cargo manifests for completeness and compliance with applicable regulations
*Coordinating and processing of data (permits, entries, declarations) into various automated systems
*Conducted semi-annual inventory

• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Learning and following the bank’s operating procedures as outlined in the employees handbook.
  
  -Greeting customers upon their arrival and directing them to the appropriate station within the bank.
  
  - Assisting new customers with our electronic platform and guiding them thru financial transactions using our system.
  
  -Building trust relationships with our customers to obtain their loyalty and satisfaction.
  
  -Performing account maintenance for customers who want to update or change their current banking services/products.
  
  -Receiving cash deposits and processing cash withdrawals.
  
  -Assisting in the request of account closures.
  
  -Processing loan applications and reviewing for completion and accuracy by verifying documents, deposits, withdrawals, and other banking transactions for a high volume of customers.
  
  -Compiling of all data to include scanning of documents needed to process loan applications.
  
  -Appraising customer properties to include land, vehicles, and other personal valuables to be used as collateral for the loan applications.
  
  -Meeting with customers to apprise them of loan application status.