Cassidy Shelley

- I support CBP Officers and CBP Agriculture Specialists with technical and clerical duties.

- I inspect, gather, and record information on persons, cargo, conveyances, merchandise, mail, and other items at Ports of Entry.

- In support of CBP Officers and CBP Agriculture specialist, I conduct physical examinations on cargo entering the United States and record findings in the corresponding detention logs.

- I ensure compliance with laws, regulations, and policies without making admissibility or legality decisions.

- I conduct search queries on persons within information systems in support of CBPOs and CBPASs.

- In support of CBPASs, I inspect cargo to identify possible harmful pests/materials/diseases to prevent them from entering the United States.

- When necessary, I collect duties and fees from persons entering the United States.

- I took inventory of products and worked with management to ensure there were adequate supplies to meet the current demand.

- I assisted management by interpreting past trends in workload to ensure adequate future staffing and supplies.

- I worked with management on a daily basis to ensure customer needs were met.

- I suggested work schedule changes when staffing levels were inadequate.

- During extensive renovations, I offered input to enhance store operation and streamline customer service.

When food regulations changed I adapted my work practices to meet these changes and report to management the effects of these changes.

- I identified the tasks required to implement changes in regulations and estimated the effort needed to complete these tasks.

- I implemented workplace practices to ensure that changes to laws and regulations were met while maintaining productivity.

- I identified items not in computer inventory and provided information to management to update the inventory information systems.

- I provided management with daily cash register reports and cash on hand totals to ensure corresponding balances while also assisting to resolve financial discrepancies.

- At times I received job tasks with conflicting and/or incomplete information, and I resolved these by seeking advice and instruction from more experienced coworkers to successfully accomplish the task.

- I identified malfunctioning equipment in my workplace and notified management as soon as possible to ensure laws and regulations pertaining to this equipment were upheld.

- I identified practices that may have risked violating regulations and promptly alerted management in order to revise them.

- I recognized food service, health, and safety-related issues that violated laws, policies, or regulations which put the public and coworkers at risk. I conveyed this information to management to resolve the issue or problem.

- I took inventory of products and worked with management to ensure there were adequate supplies to meet the demands.

- I assisted management by interpreting trends in workload to ensure adequate staffing and supplies.

- I worked with management on a daily basis to ensure customer needs were met.

- At times I received job tasks with conflicting and/or incomplete information, and I resolved these by seeking advice and instruction from more experienced coworkers to successfully accomplish the task.

- I identified malfunctioning equipment in my workplace and notified management as soon as possible to ensure laws and regulations pertaining to this equipment were upheld.