James Morales
San Diego,CA
Summary
Adept at technical troubleshooting and fostering teamwork, I excel in high-pressure environments, as demonstrated during my tenure at Customs and Border Protection as a processing coordinator . My strategic planning and problem-solving skills have significantly improved operational efficiency, with a notable achievement of reducing processing times by 30%. My approach combines innovation with a focus on safety and quality.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Processing Coordinator
Customs and Border Protection
10.2024 - Current
- Managed custody and processing of detainees.
- Transporting detainees to proceedings and medical facilities, which may require operating a passenger shuttle bus;
- Communicating in the Spanish language; maintaining contact with other sectors, stations, agencies and foreign consulates and making arrangements for removal procedures, travel and escorts;
- Logging the status of welfare checks of occupants, conducting visual inspections of temporary holding areas and inputting information into the appropriate processing system; and
- Drafting and maintaining administrative paperwork and reports related to property, transportation, and deportation documentation.
HVAC Technician
Synergy Companies
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
Transport Security Officer
Homeland Security Investigations
04.2023 - 08.2023
- Utilized various technological tools to detect prohibited items and restrict their transportation on flights.
- Executed searches and screenings, including physical interactions with passengers.
- Controlling terminal entry and exit points
- Interacting with the public, giving directions and responding to inquiries
- Retaining and implementing knowledge of all applicable Standard Operating Procedures
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Project Manager
JPM Construction
10.2019 - 04.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Packer
Amazon
11.2021 - 12.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Improved team collaboration through effective communication and coordination with coworkers.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
Cart Attendant
Home Depot
07.2021 - 11.2021
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Followed safety protocols for personal, guest and automobile safety.
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
Education
High School Diploma -
Otay Ranch High School
Chula Vista, CA06.2021
Skills
- Technical troubleshooting
- Electrical wiring
- Leak checks
- System troubleshooting
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Report preparation
- Budgeting and finance
- Investigation leadership
- Emergency response
- Emergency and non-emergency response
- Rule enforcement
- Search and seizure
- Evidence storage
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Active listening
- Calm under pressure
- Decision-making
- Problem resolution
Certification
- Universal R-410A Safety & Training - Mainstream Engineering Corporation.
- Screening of Persons by Observational Techniques Certificate – Transportation Security Administration (TSA).
- Basic X-ray Screening Certification - Transportation Security Administration (TSA).
- Excel Expert Certification - Microsoft.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Processing Coordinator
Customs and Border Protection
10.2024 - Current
Transport Security Officer
Homeland Security Investigations
04.2023 - 08.2023
Packer
Amazon
11.2021 - 12.2021
Cart Attendant
Home Depot
07.2021 - 11.2021
Project Manager
JPM Construction
10.2019 - 04.2023
- Universal R-410A Safety & Training - Mainstream Engineering Corporation.
- Screening of Persons by Observational Techniques Certificate – Transportation Security Administration (TSA).
- Basic X-ray Screening Certification - Transportation Security Administration (TSA).
- Excel Expert Certification - Microsoft.
HVAC Technician
Synergy Companies
High School Diploma -
Otay Ranch High School
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