Esther Motta
Mira Loma,CA
Summary
Demonstrated ability to enhance facility efficiency and team cohesion through critical thinking and strong interpersonal skills. Achieved significant improvements in facility upkeep and operational excellence, showcasing a dedicated approach to exceeding employer expectations. Knowledge of domestic violence and advocating for clients needs within the departmental scope of practice. Effectively trained and proficient with communication with clients needs and maintaining professionalism at all times and able to establish and maintain work relationship with all organizations as directed. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Aiming to leverage my abilities to successfully fill the position as a Certified Peer Support Specialist.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FACILITIES MAINTENANCE TECHNICIAN
County Of Riverside
01.2020 - Current
- Maintenance of departments by keeping up of RUHS property and the overall appearance and ensure everything is functioning correctly
- This involves sweeping, mopping and vacuuming of all four levels within the building
- Waste management and collection, transport, processing, recycling or disposal of waste materials
- Maintain restrooms in a sanitary condition
- Ensuring departments restrooms stay sanitized on four levels within the department
- Maintain dusting of all areas in the departments
- Professional cleaning of all windows, mirrors, and partitions as instructed
- Maintaining the stock on hand, overstocking, understocking, and waste, while improving satisfaction and profitability for the department.
Customer Service Associate Cashier
JC PENNY
01.2012 - 01.2013
- Provided excellent customer service to all patrons
- Met customers needs by assisting with all returns and exchanges, assist with customer complaints while maintaining a professionalism
- Accurately handled purchase transactions, including handling of cash, using a multi-sale cash register
- Processed merchandise returns and exchanges
- Restocked, organized, and replenished merchandise as needed
- Knowledgeable with customer accounts by recording account information
- Placed and canceled customer orders and upgraded accounts accounts by recording account information
- Professional in customer relations by providing open and interactive communication
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Supervised others and provided on-the-job training
- Obtained and evaluated relevant information to handle product and service inquiries.
OFFICE ASSISTANT
Riverside, DPSS
01.2012 - 01.2013
- Provided accurate and relevant information regarding departmental or county operations to clients and the general public
- Scheduled appointments, maintaining calendars for personnel
- Supported the office with general clerical and housekeeping duties to include typing, filing, maintaining and processing records
- Actively assisted staff by performing data entry and administrative duties
- Delivered messages and ran errands
- Maintained composure in dealing with conditions of urgency and in pressure situations
- Supported staff, performing data entry and administrative duties
- Participated in team meetings, providing input and suggestions on organizational practices
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems
- Communicated public, employees and other individuals to answer questions, disseminated and explained information, take orders and address complaints
- Answered multi-line telephone system to direct calls and take messages
- Able to work in a fast pace environment.
OFFICE ENGRAVER
RALLY STAFFING
01.2012 - 01.2013
- Highly Skilled in reading blue prints while working in a fast pace environment
- Experienced in operating engraving machine
- Knowledgeable with graving nameplates for electrical panels
- Continuously met the high quality standards by cleaning and smoothing nameplates before installation
- Excellent and proficient with software program Pro7
- Engrave nameplates for electrical panels
- Maintained a clean, safe, and secure work area by ensuring equipment, tools, and work space was sufficiently and accurately kept within the departmental code of order
- Used computer software to design patterns for engraving
- Brushed or wiped acid over engraving to darken or highlight inscriptions
- Printed proofs and examined designs to verify accuracy of engraving and reworked engraving as required.
Education
Diploma/G.E.D -
General EducationUndetermined -
Skills
- Critical Thinking
- Maintaining Facilities
- Routine Inspections
- Preventive Maintenance
- Janitorial Duties
- Safety Practices
- Safety Compliance
- Facility Upkeep
- Office Management
- Time Management
- Sorting and Labeling
- Team Bonding
- Mail Management
- Microsoft Office
- Opening and Closing Procedures
- Verbal and Written Communication
- Strong Interpersonal Skills
- Front Office Management
- Strong Problem Solver
- Prioritizing Work
- Dedicated Team Player
- Serve Customer Needs
- Filing
- Documentation
Certification
Life Experience/ Domestic Violence
Personal Information
Title: Certified Peer Support Specialist
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
FACILITIES MAINTENANCE TECHNICIAN - County Of Riverside
01.2020 - Current
Customer Service Associate Cashier - JC PENNY
01.2012 - 01.2013
OFFICE ASSISTANT - Riverside, DPSS
01.2012 - 01.2013
OFFICE ENGRAVER - RALLY STAFFING
01.2012 - 01.2013
Riverside Adult School - Diploma/G.E.D,
Maric College Collaborative - General EducationUndetermined,
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