Esther Muchoki

Compassionate Certified Nursing Assistant with experience at Mesa Care Nursing Home, dedicated to enhancing patient dignity and comfort. Skilled in direct patient care and HIPAA compliance, I excel in promoting independence while providing attentive support. Recognized for maintaining a safe environment and delivering high-quality personal care to improve patient satisfaction.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved in proficiency by completing the licensed vocational nurse directions such as ; collecting samples,collecting vital signs and providing help to any other member of the team with accuracy and efficiency.
• Documented and resolved patients temperamental issues which led to proper behavioral intervention between the patients towards different faculty members.
• Achieved great communicative skills in both areas of work by creating a space where te customer/patient feel heard and understood therefore boosting overall satisfaction and building rapport for the company.
• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction in airline matters involved such as; rebooking flights,ensuring the safety of all travelers are meet and following the company's guidelines.

• CNA - Certified Nurse Assistant
• Basic life support Training - 2 weeks training