Esther Wangu Mwangi
Tacoma
Summary
Project manager with 10+ years of experience in managing and delivering Agile and Waterfall projects in customer service delivery, relationship management, and financial products. Proficient in overseeing projects from initiation to implementation with budgets of $1M+, while selling banking solutions, driving revenue, and managing risk. Adept at planning, executing, and closing projects with cross-functional teams, ensuring alignment with business objectives and strategies. Demonstrates exceptional skills in stakeholder management, process improvement, and change management. Committed to delivering projects on time and within budget while maintaining high standards of quality and compliance. Seeking a full-time or contract position at the intersection of Agile, Business, and Technology.
Overview
18
18
years of professional experience
Work History
Project Manager | Relationship Banker
Bank of America
Tacoma
11.2020 - Current
- Implement a targeted prospecting strategy to identify and cultivate high-net-worth clients, increasing our client base by 230% within 3 years.
- Achieve audit results with a 95% compliance rate through effective leadership of a 10-member team, documentation, and record management.
- Ensures project execution by proactively facilitating teamwork and communication while removing any impediments to the Scrum team.
- Develops Key Performance Indicators (KPI) and Metrics for the project as well a responsive robust risk management strategy in accordance with company standards.
- Cultivates and builds relationships with internal teams and stakeholders of 13+ people to facilitate project completion in accordance to stipulated timelines.
- Drive cross-selling initiatives to increase customer acquisition and retention across our full suite of financial products, including loans, investments, and deposit accounts.
Project Manager
Barclays Bank
Nairobi
04.2013 - 07.2015
- Led the successful transition from one system to the another, managing a budget of $500K, enhancing transaction processing by 30%, and improving bank operations and profitability.
- Achieved favorable audit results with a 95% compliance rate through effective leadership of a 10-member team, documentation, and record management.
- Generated high-value loan referrals, resulting in a 20% increase in personal and business loan approvals by understanding and addressing customer needs at the enquiries desk.
- Reduced return to sender (RTS) instances by 40% and improved accuracy ratings for the branch, managing a team of 8 members, and driving operational efficiency.
- Trained successor on compliance role, including the new system, ensuring a seamless transition and maintaining a 100% compliance training rate within a budget of $50K.
- Coordinated compliance training for alternate staff at branch levels, overseeing a team of 5, maintaining high standards and a 98% proficiency rate in the use of the new system.
Relationship Manager
Barclays Bank of Kenya
Nairobi
12.2007 - 04.2013
- Supported sales team with account opening, mandate changes, and form filing for credit cards and loans, ensuring a 95% accuracy rate.
- Onboarded customers and registered them on E-channels, increasing digital adoption by 25% within the first month of account opening.
- Provided and followed up on soft leads, resulting in a 15% increase in sales conversions.
- Collected bank revenue through charges for statements, opinion letters, and other services, contributing to a 10% increase in monthly revenue.
- Processed customer payment instructions (e.g., Telegraphic Transfers, RTGS) with 98% accuracy and within set turnaround times.
- Verified and authenticated customer instructions for various requests (e.g., opinion letters, statements), maintaining a 100% compliance rate and reducing errors by 20%.
Education
Project Management Professional [PMP] -
Project Management Institute
05.2025
Masters - Business Administration
Strayer University
Bachelor - Business Administration
Maseno University
C.P.A - Section 3
Vision College
Business Information Technology -
Strathmore University
Skills
- Agile and Waterfall Methodology
- Project Planning
- Roadmap and Execution
- Business Process Improvement
- Scrum
- Software Development Life Cycle
- Strategic Planning
- Resource Management
- Budgeting
- Data Analysis
- Cross Functional Team Leadership
- Vendor Discovery & Oversight
- Client Engagement
- JIRA
- Confluence
- Azure DevOps
- ServiceNow
- Slack
- Microsoft Power BI
- MS Office
- Visio
- Kanban
- AWS
- Rally
- MS Project
- MS SharePoint
- Microsoft Teams
- Communication
- People Management
- Negotiation
- Vendor Management
- Stakeholder Management
- Stakeholder Engagement
- Change Management
- Team Coaching and Mentoring
- Collaboration
- People Development & Management
- Relationship Building
- Influence and Lead without Authority
Timeline
Project Manager | Relationship Banker
Bank of America
11.2020 - Current
Project Manager
Barclays Bank
04.2013 - 07.2015
Relationship Manager
Barclays Bank of Kenya
12.2007 - 04.2013
Project Management Professional [PMP] -
Project Management Institute
Masters - Business Administration
Strayer University
Bachelor - Business Administration
Maseno University
C.P.A - Section 3
Vision College
Business Information Technology -
Strathmore University