Esther Omokheoa
Maple Ridge,BC
Summary
An astute aspiring Call Center professional offering polished communication skills. With 6 years of experience assisting nursing staff in delivery of patient care, I'll bring excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Complies with company policies, guidelines and standards
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Aide
Eagle Ridge Manor, Fraser Health.
Port Moody, British Columbia
01.2019 - Current
- Answered 10-13 call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
- Maintained sanitary residents' and program rooms.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Administered job knowledge assessments and competency testing for certification-level training.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Strategically planned methods to achieve operational goals and targets.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Developed and implemented nursing care plans.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
- Established and maintained systems that safely met residents' needs.
- Transported patients to and from different departments.
- Ensured safety and well-being of patients.
Resident Care Aide
Fraser Health- Bailie House Residential Care
Maple Ridge, British Columbia
08.2017 - 2019
- Answered 5-10 call lights and aided in patient comfort; safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
- Maintained sanitary resident's and program rooms.
- Improved delivery of patient care through reviewing and implementing improvements to clinical approaches.
- Developed system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Transported patients to and from different departments.
- Provided on-call care at all times during shift.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Established and maintained systems that safely met residents' needs.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Provided patient education.
Nursing Assistant
Fraser Health- Ridge Meadows Hospital
Maple Ridge, British Columbia
02.2017 - 2019
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
- Maintained sanitary residents' and program rooms.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Identified and reported unsafe situations to [Nurse] to maintain adherence to safety protocols.
- Continually maintained and improved company's reputation and positive image in markets served.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Partnered with team of registered nurses to achieve overall well-being of all patients.
- Provided on-call care at all times of day and night.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Helped 8 residents with bathing, dressing, feeding, lifting and transferring.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Improved delivery of patient care through reviewing and implementing improvements to clinical approaches.
- Provided patient education.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Ensured safety and well-being of patients.
Resident Care Aide
Maple Ridge Seniors Village
Maple Ridge, BC
12.2016 - 2018
- Maintained sanitary residents' and program rooms.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment for 8 hour shift
- Reviewed documentation for compliance with requirements and accuracy of information.
- Continually maintained and improved company's reputation and positive image in markets served.
- Routinely collaborated with department managers to correct problems and improve services.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Provided patient education.
- Provided on-call care at all times of day and night.
- Interpreted and communicated new or revised policies to staff.
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
- Ensured safety and well-being of patients.
Nursing Assistant
Nurses Next Door
Pitt Meadows, British Columbia
08.2016 - 12.2016
- Provided care services to 3 clients in their homes each shift
- Ensured safety of clients at all times
- Established companionship through games, music, going for walk, dancing, singing or just holding hands
- Helped / Assisted with house cleaning, making meals, laundry, doing personal care
- Accurately documented visit in company's follow up document
- Maintained communication with Team via phone and email for quick updates or changes to situation.
Education
Health Care Assistant Certificate - Health Care Assistant Program
Douglas College, Coquitlam Campus
Coquitlam, BC2016
Certificate In Business Analysis - Business Analyst
FW FOCUS INNOVATIONS INC
New Westminster, BC2012
High School Diploma - undefined
Riverside Secondary School
Port Coquitlam, BC2011
Skills
- Solution-based interventions
- Courteous with Strong Service Mindset
- Strategic planning capability
- Excellent Attention to Detail
- Documentation and Recordkeeping
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Computer Proficiency
Certification
- CNA - Certified Nurse Assistant
- CBAP - Certified Business Analysis Professional
Timeline
Care Aide
Eagle Ridge Manor, Fraser Health.
01.2019 - Current
Resident Care Aide
Fraser Health- Bailie House Residential Care
08.2017 - 2019
Nursing Assistant
Fraser Health- Ridge Meadows Hospital
02.2017 - 2019
Resident Care Aide
Maple Ridge Seniors Village
12.2016 - 2018
Nursing Assistant
Nurses Next Door
08.2016 - 12.2016
Health Care Assistant Certificate - Health Care Assistant Program
Douglas College, Coquitlam Campus
Certificate In Business Analysis - Business Analyst
FW FOCUS INNOVATIONS INC
High School Diploma - undefined
Riverside Secondary School
- CNA - Certified Nurse Assistant
- CBAP - Certified Business Analysis Professional
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