Esther Omotoso
Columbia,SC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
CUTCO
10.2022 - 04.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
CNA - Certified Nursing Assistant
PRISMA HEALTH BAPTIST HOSPITAL
04.2020 - 09.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Customer Service Representative
RichWay International
05.2018 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Nursing
Newberry College
Newberry, SC05.2024
Skills
- Customer Retention Abilities
- Persuasive Negotiations
- Negotiation Tactics
- System Implementation
- Office Equipment Proficiency
- Critical Thinking
- Monitoring Fluids
- Collecting Specimens
- Hospital experience
Certification
CNA
CPR Certification
State Tested Nursing Assistant
BLS Certification
Timeline
Sales Representative
CUTCO
10.2022 - 04.2023
CNA - Certified Nursing Assistant
PRISMA HEALTH BAPTIST HOSPITAL
04.2020 - 09.2022
Customer Service Representative
RichWay International
05.2018 - 08.2022
Bachelor of Science - Nursing
Newberry College
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