Professional Summary
Overview
Work History
Education
Skills
Certification
Assessments
Additional Information
Languages
Timeline

Esther Pachuca

Target
Bakersfield,CA
1
Language
1
Certification
19
years of professional experience

Motivated entry-level customer service committed to working in fast-paced environment while maintaining quality standards. Willing to learn new skills an put them to work an be able to prove myself if giving the opportunity.

Work History

Office Clerk/Receptionist Warehouse Associate

10 Months
CAPK foodbank | 07.2019 - 05.2020
  • Scheduling appointments
  • Answering phones transferring calls to correct extension
  • Performing friendly reminder calls for the senior food program
  • Faxing, photocopying, scanning, 10 key
  • Built an took down palette
  • Unload an load trucks
  • Clean an sanitize work area
  • Sweep mop vacuum
  • Dust
  • Built snack attacks.
  • Take clients out to pantry an bread appointments
  • Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems.
  • Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
  • Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves.
  • Processes and/or approves invoices for payment.
  • Performs routine clerical duties, including data entry, answering telephones, and assisting customers.
  • May serve as cashier and handle cash and cash-related payments.
  • May lead, guide, and train staff/student employees, interns, and/or volunteers performing related work; may participate in the recruitment of volunteers, as appropriate to the area of operation.
  • Performs miscellaneous job-related duties as assigned.

Machine Operator/Material Handler/Packer, sorter grater janitor

4 Years 3 Months
HALOS | 03.2015 - 06.2019
  • Controlled main machine operator.
  • Quality and quantity control
  • Shipping and Receiving
  • Sanitized work areas.
  • Responsible for keeping records of all products shipped and received. would pack the product in shipping containers, develop mailing labels and shipping documents and ensure that all orders have been filled correctly.
  • Labeling international/Domestic shipping. The Oracle program that they use in order to verify customers orders, BOL, loading sheets, scheduling appointments for customers. And also sending e-mails, when required.
  • Would scan about 2500 boxes a shift sometimes more or sometimes less. we would have to meet our quota every work shift.
  • Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems.
  • Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
  • Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves.
  • Processes and/or approves invoices for payment.
  • Processes and documents returns as required following established procedures.
  • Performs routine clerical duties, including data entry, answering telephones, and assisting customers.
  • May serve as cashier and handle cash and cash-related payments.
  • May lead, guide, and train staff/student employees, interns, and/or volunteers performing related work; may participate in the recruitment of volunteers, as appropriate to the area of operation.
  • Performs miscellaneous job-related duties as assigned.

Meat Clerk

2 Months
Vallarta Supermarkets | 08.2018 - 10.2018
  • Assisted customers with meat dispatching
  • Weighed the meat bagged and tagged.
  • Sanitized work environment.
  • Prepared meat plates and set them up at display counters.
  • Smile and greet all customers and provide them with outstanding prompt and courteous service.
  • Meet customer requests, preventing losses and promoting and practicing honesty, packaging, weight, and price of crematoria, sea food and meat products.
  • Ensure that all products remain fresh and are rotated properly in accordance with the guidance of the Company.
  • Promote sales by suggestive selling.
  • Prepare meats with marinades and vegetables.
  • Maintain display cases, and countertops clean, organized and presentable at all times.
  • Stock and fill meat display cases and coolers as needed.
  • Transport product to and from coolers and worktables.
  • Notify department management when supplies or product are needed.
  • Ensure case temperatures are appropriate and communicate any temperature discrepancies to meat manager.
  • Complete knowledge of all meat, seafood, and cremeria product codes and product uses.
  • Use the correct codes in the various measures of packages to comply with the laws of the state weights and measures.
  • Apply meticulous and conscientious cleaning process and sanitation in the work place; assist in the cleaning and sanitation of the work area.
  • Work safely, based on company policies and be aware of co-workers and customers safety at all time.
  • Work as a team member, assisting coworkers when needed.
  • Treat co-workers and customers respectfully at all times. Do not use profanity, offensive language and or gestures
  • Follow all health code regulations; ensure the highest standards of food safety, personal hygiene and sanitation are practiced.
  • Follow dress code with your name and change apron
  • Coat when necessary.
  • Abide all store rules, and company polices as stated in Company's Employee Handbook.
  • Contact your Meat Manager Store Director regarding any questions, problems, or concerns.
  • Do not use any machinery or equipment if you have not been trained or authorized.
  • Notify meat manager immediately of any equipment failure.
  • Other duties as assigned.

Housekeeping dispatcher

1 Year 1 Month
Westgate Flamingo Bay Resort | 09.2015 - 10.2016
  • Assigned daily works duties to housekeepers.
  • Maintained resort clean and presentable.
  • Send daily emails to department and managers
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
  • Ensure all rooms are cared for and inspected according to standards
  • Protect equipment and make sure there are no inadequacies
  • Notify superiors on any damages, deficits and disturbances
  • Deal with reasonable complaints/requests with professionalism and patience
  • Check stocking levels of all consumables and replace when appropriate
  • Adhere strictly to rules regarding health and safety and be aware of any company-related practices
  • Answers Housekeeping phones, dispatch requests to the housekeeping team for guest requests, assignments etc.. Monitors the room status, updating as needed and dispatching room request to the floors.
  • 1. Follows job tasks as assigned by Housekeeping Floor Supervisor.
  • 2. Monitor incoming housekeeping communications and utilize exceptional guest service / customer service skills
  • 3. Apply strong attention to detail with accurate results
  • 4. Responds to and or notifies Floor Supervisor of all guest requests or complaints.
  • 5. Replenish all supplies in guest rooms.
  • 6. Ensure transfer of calls to appropriate departments such as Front Desk, ensuring information is relayed in accurate manner with courtesy and timeliness
  • 7. Promote positive guest relations, maintaining working knowledge of Casino Resort's facilities, current and upcoming special events, in order to advise guests of same
  • 8. Monitor and manage log of phone calls/problems (guest and associate) and reports any situations which need attention to the appropriate department and/or individual
  • 9. Communicate effectively both orally and in writing.
  • 10. Utilize phone, radios and or other methods such as ipad or computer tablets.
  • 11. Other duties as assigned.

Cook, Cashier, Food Prep

3 Months
Moe's Southwest Grill | 08.2015 - 11.2015
  • Cook
  • Food prep
  • Cashier
  • Dishwasher
  • Would cut meet an prepapre it
  • Make daily beans
  • Make daily tostada bowls
  • Make daily tostada
  • Make daily nacho chips
  • Clean an sanitize work area
  • Sweep mop restaurant
  • Open an close
  • Prepare food according to customers taste.
  • Enthusiastically greet all guests with a hearty "Welcome to Moe's" when they enter the restaurant.
  • Providing prompt, efficient, courteous service to all guests.
  • Handling guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.
  • Taking register readings, handling cash in an accurate and responsible manner, making interim cash reports, and handling frequent cash drops.
  • Answering the telephone, taking messages and To Go orders.
  • Maintaining guest checks in numerical orders.
  • Perform other tasks as directed by management and at all times represent Moe's as a professional in every aspect of performance.

Cook/Prep/Dishwasher/Cashier

3 Months
Sonic Drive-In | 03.2015 - 06.2015
  • Beverage an drink maker
  • Cook, prep
  • Cashier
  • Car hop
  • Would prepare food orders for customers would follow health protocol
  • Clean an sanitize work area
  • Mop sweep restaurant before an after hours
  • Clean cooking equipment
  • Prepare food for daily work shift
  • Performs all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, and if applicable, Drive-Thru) as needed and depending on store volume, during a shift to ensure that preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
  • Operates switchboard and records customer order, repeats order in a clear and understandable manner.
  • Operates Drive-Thru window and sales register and makes accurate change quickly and efficiently.
  • Prepares fountain drinks and ice cream items.
  • Prepares food by cutting and chopping food items and cooking on grill or in fryers.
  • Prepares food orders efficiently within 2-3 minute time frame.
  • Packages all menu items into bags or trays and places drink orders into drink carriers.
  • Serves food to customers in an efficient manner in the Drive-Thru and as necessary when working in other Basic Stations.
  • Routinely disposes of trash by transporting bags outside and into dumpsters.
  • Cleans all areas of drive-in, including mopping, sweeping, washing dishes, wiping counter-tops and emptying used grease.
  • Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands.

Cashier and Customer Service Truck Team

7 Months
Marshalls | 10.2013 - 05.2014
  • Cashier
  • Customer service
  • Sales associate
  • Truck team
  • Sensor an coding merchandise
  • Hanging an tagging merchandise
  • Sort merchandise according to department
  • Clean an sanitize work area
  • Role models exceptional customer service
  • Creates a positive internal and external customer experience -
  • Promotes a culture of honesty and integrity; maintains confidentiality -
  • Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor -
  • Takes an active role in training and mentoring Associates on established merchandising and processing principals utilizing appropriate company resources and tools -
  • Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines -
  • Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor -
  • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed -
  • Monitors and measures productivity of team and coaches as necessary -
  • Organizes and rotates back stock for easy replenishment -
  • Maintains and upholds merchandising philosophy and signage standards -
  • Maintains all organizational, cleanliness and recovery standards for the backroom area according to established company procedures -
  • Ensures compliance with recycling and, where applicable, hazardous waste programs Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates -
  • Provides and accepts ongoing recognition and constructive feedback -
  • Partners with Management on Associate training needs to increase effectiveness - Ensures adherence to all labor laws, policies, and procedures -
  • Promotes credit and loyalty programs during customer interactions - Supports and participates in store shrink reduction goals and programs -
  • Promotes safety awareness and supports maintenance of a risk-free environment - Performs other duties as assigned

Cashier/Sales Associate

10 Months
Walmart | 09.2007 - 07.2008
  • Cashier
  • Sales associate
  • Customer service
  • Would assist customer with checking out
  • Store greeter
  • Would assist with collecting shopping carts outside an bringing them back in to the store an cleaning them
  • Returns
  • Collecting all of the registers trash an cleaning each station
  • Tagging and sensoring merchandise
  • Counts store inventory for official store records.
  • Maintains logs of all products and supplies.
  • Checks actual store inventory against computerized records.
  • Reports any discrepancies in inventory records to store manager.
  • Receives store deliveries.
  • Assists in unloading inventory from delivery truck.
  • Organizes inventory in stock room.
  • Restocks merchandise on sales floor as necessary.
  • Files all delivery and inventory receipts.
  • Uses inventory software to keep track of orders, returns, and supply.
  • Writes up inventory reports detailing any overstock or missing items.
  • Presents inventory reports at store meetings.
  • Ensures that stock room is clean and well organized.
  • Moves and restructures organization of stockroom to make space for new inventory.
  • Assists in cleaning and organizing the store upon closing.
  • Pulls any defective or expired merchandise for return.
  • Packs up items for return and creates shipping labels.
  • Submits orders for replenishment of inventory.
  • Retrieves products from stock room for customers.
  • Reviews shipping and receiving documents for accuracy.
  • Assists customers on the sales floor in locating items.
  • Assists store or inventory manager in devising new ways to reduce shrink and maintain inventory control.

General Merchandise/ Truck Unloading

6 Years 11 Months
Target | 07.2019 - 06.2026

Truck unloading

Presentation

Cashier

Stock shelves

Receiving

Fulfill online orders

Drive up/pick up

Guest services

Audit team

Inventory team

Market team

Produce team

Education

Vocational training - Nursing Assistant

Bakersfield Adult School | Bakersfield, CA | 12.2008

Diploma

West High School | Bakersfield, CA | 06.2005

Skills

Customer service
Packing
Cashier
Microsoft office
Dispatch
Merchandise
Pallet jack
Forklift
Receiving
Truck unloading
Warehouse
Call Center
Dispatching
Logistics
Shipping & Receiving
Machining
Multi-line Phone Systems
Order Picking
Freight Experience
Driving
Warehouse Experience
Forklift
Materials Handling
Order Picker
Load & Unload
Microsoft Word
Pallet Jack
Warehouse Management
Heavy Lifting
Reach Truck

Certification

  • Food handlers September 2019 to September 2022
  • Driver's License
  • Food Handler Certification

Assessments

  • Work Style: Reliability — Familiar May 2020 Tendency to be dependable and come to work Full results: Familiar
  • Work Motivation — Highly Proficient May 2020 Level of motivation and discipline applied toward work Full results: Highly Proficient
  • Cashier skills — Familiar June 2020 Counting cash, processing transactions, following written procedures, and attending to details. Full results: Familiar
  • Customer focus & orientation — Completed June 2021 Responding to customer situations with sensitivity Full results: Completed
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

  • SKILLS
  • Cashier
  • Cook
  • Customer Service
  • Folding
  • Production
  • Packing/Stock
  • Microsoft Office
  • Money Handling
  • Office Equipment

Languages

Spanish
Native or Bilingual

Timeline

General Merchandise/ Truck Unloading

Target
07.2019 - 06.2026Read More

Office Clerk/Receptionist Warehouse Associate

CAPK foodbank
07.2019 - 05.2020Read More

Meat Clerk

Vallarta Supermarkets
08.2018 - 10.2018Read More

Housekeeping dispatcher

Westgate Flamingo Bay Resort
09.2015 - 10.2016Read More

Cook, Cashier, Food Prep

Moe's Southwest Grill
08.2015 - 11.2015Read More

Machine Operator/Material Handler/Packer, sorter grater janitor

HALOS
03.2015 - 06.2019Read More

Cook/Prep/Dishwasher/Cashier

Sonic Drive-In
03.2015 - 06.2015Read More

Cashier and Customer Service Truck Team

Marshalls
10.2013 - 05.2014Read More

Cashier/Sales Associate

Walmart
09.2007 - 07.2008Read More

West High School

Diploma
Read More

Bakersfield Adult School

Vocational training from Nursing Assistant
Read More
Esther Pachuca