Michelle Costello
Royse City,TX
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Efficient Tag and Title Clerk known for high productivity and ability to complete tasks swiftly. Possess specialized skills in vehicle registration processes, title transfer procedures, and DMV regulations compliance. Excel in time management, problem-solving, and customer service, ensuring smooth operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Custom Service/Office Manager/Title Clerk/Receptionist
Budget rvs of texas
Royse, TX
01.2015 - Current
- Coded and entered daily invoices with in-house accounting software.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Assisted customers with questions about the titling process or fees associated with it.
Education
High School Diploma -
School For The Talented & Gifted
Dallas, TXSkills
- Office management software
- Documentation expertise
- Customer relations
- Clear oral/written communication
- Team supervision
- Relationship building
- Conflict management
- Technical support
- Customer service
- Accuracy and precision
- Decision-making
- [Software] proficient
- Excellent communication
- Multitasking capacity
- System implementation
- Calm demeanor
- Typing proficiency
- Verbal and written communication
- Stress management
Timeline
Custom Service/Office Manager/Title Clerk/Receptionist
Budget rvs of texas
01.2015 - Current
High School Diploma -
School For The Talented & Gifted