Esther Perez
Los Angeles,CA
Summary
Dynamic Customer Service Representative with proven expertise at Nippon Express, excelling in effective communication and meticulous record keeping. Adept at managing customer inquiries and expediting orders, ensuring satisfaction and compliance. Demonstrated strong time management and multitasking abilities, contributing to streamlined operations and enhanced customer experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Nippon Express
El Segundo, CA
02.2017 - 12.2017
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries via phone, email, and chat.
- Completed day-to-day duties accurately and efficiently.
Unit Supply Specialist (92Y)
U.S. Army
Los Angeles, CA
01.2005 - 12.2009
- Evaluated practices of personnel, tenant units and clients for regulatory compliance and initiated corrective action when necessary.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Maintained stock records and other documents such as inventory, material control, accounting and supply reports.
Education
Some College (No Degree) - Pharmacy Technician Certificate
Los Angeles ORT College
Los AngelesHigh School Diploma -
John C. Fremont High School
Los Angeles, CASkills
- Customer inquiry response
- Time management
- Effective communication
- Attention to detail
- Multitasking capacity
- Filing systems
- Record keeping
- Data entry
Timeline
Customer Service Representative
Nippon Express
02.2017 - 12.2017
Unit Supply Specialist (92Y)
U.S. Army
01.2005 - 12.2009
Some College (No Degree) - Pharmacy Technician Certificate
Los Angeles ORT College
High School Diploma -
John C. Fremont High School
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